Integration Project Manager

Schweiger Dermatology Group's Ultimate Employee Experience:  

• Multiple office locations, find an opportunity near your home   
• Positive work environment with the tools to need to do your job and grow
• Full time employees (30+ hours per week) are eligible for:
  • Medical (TeleHeath included), HSA/FSA, Dental, Vision by 1st of the month after hire date
  • Company HSA contribution    
  • Eligible for 401K 
  • Your birthday is an additional personal holiday   
  • Company Sponsored Short Term Disability
  • Pre-tax savings available for public transit commuters   
• Part-time employees (less than 30 hours)
  • Eligible for Dental, Vision, and 401K on 1st of the month after date of hire
• Employee discounts on Schweiger Dermatology Group skin care products & cosmetic services 

Job Summary:  The Integration Project Manager is involved in both acquisition office transition as well as New Office (DeNovo) openings with the goal to increase revenue through optimization, standardization, and SDG goals.

Schedule: Monday - Friday covering business hours. Occasional projects may require evening and weekend support. 

Travel: This position requires travel to new and existing office locations up to 50% of the time, as well as scheduled Central Day visits to the corporate office in NYC.

Essential Functions:

• Integrate Acquired Offices to SDG structure and operating with autonomy at or beyond revenue
  • Fully integrate front of house in 10 business days, back of house in 15 business days
  • No integration team members on site needed after 5 business days, no remote or off-site support needed after 15 business days 
• Independently complete and prioritize project tasks, manage timelines, maintain project plans and communicate status to the Integration Manager
• Collaborate with departments including Marketing, Finance, Business Development, Patient Support Center, and Operations to ensure timely delivery of necessary tasks
• Identify and communicate potential issues that threaten to delay the project timeline; Problem-solve and implement solutions in collaboration with team
• Travel to offices for pre-launch technical checks and post-launch trainings; Work with external vendors, as needed
• Ensure customer satisfaction through transition process through follow-up, reassurance, responsiveness, and thorough communication
• Implement training material and workflows; Streamline processes and communications to improve the implementation experience and adoption
• On hands trainer, in collaboration with Training Manager and Training Specialists, for acquisitions for all roles: PC, MA, Providers and GM
• Report back areas of opportunity for revenue growth and cost savings
• Assess staff during Integration to identify areas for retraining and growth; Communicate this information to the GM, RM and Integration Manager
• Assist in transition to Operations per acquisition
• Integrate and Develop DeNovo Offices to operating under SDG guidelines with autonomy
• ‪Work with the Integration team and other departments to facilitate a smooth opening for new offices; Work in the field for office set up and support during first 15 business days
• Help create systems and processes for the effective and successful launch of a new office
• Train new staff, independently or in collaboration with Training Manager, in all roles of the office: PC, MA, Providers and GM
• Emphasize expectations with office based on Practice Optimization goals
• Carry out vendor needs such as but not limited to: construction, marketing, supplies and infrastructure
• Implement auditing model and system for operations to adhere to
• Maintain and update checklists and documents for supply ordering, construction needs, budgets, expense reports, financial reporting, scheduling and timelines
• Offer administrative support to Integration Team
• Support Integration & Operations initiatives in meeting company goals of NPS and revenue run rate
• Return office to pre go-live patient volume 2 weeks post back office go-live date and ensure revenue stabilizes and/or grows; If not successful, identify opportunities to increase volume and/or find other savings

Qualifications:

• Associate’s degree preferred but not required.
• A Valid Driver’s License required.
• Ability to work with flexible schedules (nights and weekends).
• Practice Management and EMR experience required, ModMed EMA and PM system preferred.
• Willingness to learn and immerse into EMR and other systems learning by using tools and support.
• Working knowledge and application of HIPAA & OSHA compliance.
• Self-starter, initiator, and adaptable in a fast-paced dynamic environment.
• Excellent time management skills and ability to meet deadlines.
• Strong interpersonal skills and talent for collaboration.
• Detail-oriented with the ability to multi-task and quickly process information.
• Exceptional organizational skills.
• Strong problem-solving skills
• Strong customer service orientation and ability to manage expectations.
• 2 years of implementation or training experience preferred but not required, preferably within a healthcare environment.
• 5+ years implementation or training experience preferred but not required, preferably within a healthcare environment.
• Experience with implementing new systems and training staff on process change.
• Excellent oral and written communication skills.
• Microsoft Office experience (Excel, Word, PowerPoint).