Patient Representative (Full Time) - Remote

Schweiger Dermatology Group's Ultimate Employee Experience:  

• Multiple office locations, find an opportunity near your home   
• Positive work environment with the tools to need to do your job and grow
• Full time employees (30+ hours per week) are eligible for:
  • Medical (TeleHeath included), HSA/FSA, Dental, Vision by 1st of the month after hire date
  • Company HSA contribution    
  • Eligible for 401K 
  • Your birthday is an additional personal holiday   
  • Company Sponsored Short Term Disability
  • Pre-tax savings available for public transit commuters   
• Part-time employees (less than 30 hours)
  • Eligible for Dental, Vision, and 401K on 1st of the month after date of hire
• Employee discounts on Schweiger Dermatology Group skin care products & cosmetic services 

Patient Representative: Full Time Patient Representative for our Central NY Office Team. This position is a remote role that it is required to follow the “PSC Remote Work Policy” and the “Remote Work Conduct and Policy” that also outlines working hours and family needs in our Handbook – both are on SDGU and it is highly encouraged for all that apply to review the two policies! Responsible for proficiently and efficiently handling all incoming phone calls, scheduling-related tasks and online leads in a timely and knowledgeable fashion while creating a positive phone call experience for each caller. Bilingual English/Spanish speaking is preferred.

Schedule: Full time. Monday-Friday 10:30am-7pm.

 Essential Functions and Responsibilities:

• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to patients, respective providers, and fellow colleagues. Lead by example, maintains office presence and highest level of professionalism.
• Expected to always practice good personal hygiene and dress appropriately; business casual attire required. Professional body language and communication with colleagues & patients must be always adhered to. This includes keeping cell phone usage to a minimum while working.
• Execute working knowledge of HIPAA privacy laws by protecting patient information during phone calls, discussing private information respectfully and comforting towards patient or other parties. Keep sensitive patient information out of view and shredded once uploaded to EMR or server. Maintain confidentiality of all patient and employee information.
• Responsible for answering incoming phone calls in a timely manner, scheduling appointments, taking messages and triaging to the appropriate department or Provider.
• Responsible for thoroughly triaging visit reasons and confirming insurance participation at the time of scheduling, prior to the appointment. Assist in maintaining efficient in-office patient flow by informing patients of all information and materials required for the appointment (i.e. online registration forms, out of pocket fees, insurance cards and insurance referrals).
• Responsible for accurately triaging and submitting requests for prescriptions, lab results and medical record releases according to protocol. Responsible for courteously educating patients on the process and turn-around time for such requests, while being mindful of preserving patient satisfaction.
• Responsible for accurately triaging “non-appointment calls” and relaying messages to the appropriate personnel in real time.
• Constant attention to email inbox and timely handling of all time sensitive emails. Effectively communicating to supervisor/teammates when assistance is required.
• Document necessary notes within patient charts/appointments in real time.
• Demonstrate initiative and superior customer service in assisting patients with solving particular problems. Refers the patient to direct supervisor/office manager if the situation can not be handled to the patient’s satisfaction. Refers the more complex issues and more involved patient needs to the appropriate department for resolution while maintaining proper phone etiquette in accordance with scripts/trainings.
• Become proficient in provider specialties, biographies, and appointment durations information. Have current, thorough knowledge of all medical and cosmetic services offered at our offices. Spend time with providers and local offices to increase full knowledge of each practice on an ongoing basis.
• Trains with Operations Manager as needed to improve call handling and company knowledge skills.
• Maintain a neat and orderly work area.

Qualifications

• Bilingual English/Spanish speaking is preferred.
• Strong communication, interpersonal, and organizational skills.
• Excellent patient relations and customer service skills.
• Must be computer savvy and familiar with Microsoft Word, Excel, and Outlook.
• Must be an engaging and professional communicator with excellent phone and writing etiquette.
• Must be able to meet all requirements to work remote whenever necessary. This includes, but not limited to, having reliable, working internet service that supports high quality voice and data and a quiet work environment with little to no background noise.
• Must be available to work weekends on a rotating schedule.
• Experience using EMR software and patient scheduling systems preferred.
• Prior experience working in a dermatology or medical environment preferred.