The SchoolMint Professional Services team implements the SchoolMint product as part of large-scale initiatives to streamline K-12 admissions and enrollment across cities and states. We work directly with key stakeholders to map out existing processes and create elegant solutions within SchoolMint to improve those processes.
As a liaison between SchoolMint and customers, the Project Manager will be responsible for leading the successful implementation of the SchoolMint software with a portfolio of enterprise-level clients including large districts and charter management organizations.
Must have customer-facing project management experience.
Work with customers, sales, and product team members to understand project scope and requirements to develop a well-articulated project plan to drive the project to success.
Manage the timelines and dependencies of the implementation and communicate regularly with customers and internal stakeholders to ensure the on-time delivery of the solution
Lead client calls and customer communications
Manage and proactively communicate project risks and mitigation strategies
Assist in the requirements gathering process with implementation manager, product management and engineering to scope out and schedule custom development work
Leverage internal resources to support complex deployments, knowing when to engage them on client conversations and when to be judicious
Facilitate and grow relationships with our customers and monitor customer health through the use of data and other qualitative methods
Develop and execute a transition plan to move customers from the implementation team to customer success team
Be an active participant in improving and enhancing internal processes by identifying opportunities for efficiency.
Willingness to roll up your sleeves and learn our software solution
Some client travel required (<20% of time)
BA/BS degree or higher
5-7 years experience in a client-facing project management role at a technology company
Experience in managing multiple projects simultaneously
Experience with project management and collaboration tools (e.g. Asana, SmartSheet)
Strong client-facing communication, writing, presentation, and negotiation skills
Analytical and process-oriented mindset
Demonstrated ability to manage large, multi-stakeholder projects with exceptional results
Self-driven, persistent and assertive
Enthusiastic, lifelong learner
Strong empathy for customers and passion for revenue and growth