ROLE: ACCOUNT DIRECTOR

TEAM: THE KITCHEN NORTH AMERICA

LOCATION: TORONTO (HYBRID)

COMPANY OVERVIEW:

Welcome to The Kitchen by Kraft Heinz – the in-house agency taking marketing into a new era. With bases in Toronto and Chicago, we're not just a team; we're culinary pioneers blending culture, creativity, and collaboration. Join our 90+ member crew of Creatives, Strategists, Producers, Designers, and Content Creators. Together with our brand partners, we unlock creativity at the speed of culture, turning brands into icons with breakthrough social and digital ideas. Come be part of a team where passion meets innovation, crafting experiences that leave a lasting impression—one spicy idea at a time.

ROLE OVERVIEW:

The Account Director oversees a large portfolio of brands for Kraft Heinz North America within The Kitchen. The Account Director is the general manager of their portfolio, growing their business and ensuring that programs are delivered on time, within budget and achieve the strategic brand and brand team objectives. This position helps plan, coordinate, and implement marketing plans and oversees the cross-functional agency team tasked with developing campaigns, agile content, scaled activations and campaign support.
You oversee the processes of running programs and nurture relationships with Kraft Heinz. You typically plan and coordinate projects, brief creative teams, and manage budgets. In this role you will have two direct reports: Business Supervisors, but accountable for 5 reports (3 Business Execs in addition to the Supervisors).
CORE RESPONSIBILITIES:

Kraft Heinz Relations

Develop, nurture & propel brand team relationships
Develop comprehensive understanding of the Kraft Heinz business strategy, objectives &. brands
Support the brand teams with strategic direction of the brand/company as required
Ability to lead development of client programs, including project & IMC management
Understand where there may be organic opportunities for business development & growth within Kraft Heinz business; work to create and implement a plan to sell incremental programs and services

Team

Brief in and set objectives for specialty teams within The Kitchen i.e., Creative, Strategy, Production
Create collaborative working relationships and maintain effective + efficient ways of working within specialty and IMC teams
Work with The Kitchen executive leadership team to assess and determine requirements for new processes as needed
Work with Salt admin &. HR to onboard new team members as required – training & development of a strong account management team, capable of both project management and project production
Train & develop direct reports and their teams to provide best in class account & project, production management
Conduct performance evaluations, provide feedback and support with setting and driving your teams personal and professional goals

Financial

Responsibility for the portfolio P+L, working closely with your team and finance to maintain a profitable business
Ability to build small and large program budgets, that drive business objectives
Train account team to build small and large budgets, that drive business objectives
Ability to reconcile budgets of all sizes, working both independently, with your team and with finance
Ultimately responsible for all programs within the portfolio being delivered on time and on budget

Business Operations

Superior project management skills, knowing the ins and outs of many different types of productions: video, social, digital, etc.
Identifying new areas for business growth and development
Monitory the success of programs, providing options to optimize and pivot when required; and areas to excel and improve post-program
Manage all external stakeholders pertinent to the portfolio, including but not limited to: key internal departments: production, finance, suppliers, partners, brand teams, agencies, freelancers

EXPERIENCE & SKILLS

At least 5-6 years of experience working Accounts, Client Service, Project Management, or a related role
Exceptional leadership and people management skills
Proven project management & production experience
Understanding of agency budgeting and reporting requirements
Proven strategic thinker
Natural people person with. exceptional interpersonal skills
Confident and experienced with presentation skills
Excellent organizational, negotiation and leadership skills
Outstanding critical thinking and problem-solving skills
Demonstrated ability to oversee, and deliver against, a large P+L
Proven ability to identify, pursue and sell business growth opportunities
Passion and thorough understanding of social media

The Kitchen, Kraft Heinz, and Salt are committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability.

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

When autocomplete results are available use up and down arrows to review

+ Add another education

Website or Portfolio: *

LinkedIn Profile *

Are you able to work out of our Toronto office 2 days a week? *

If currently working, what is your notice period? *

What are your salary expectations for this role? *

What excites you about the potential to work at The Kitchen? *

Do you consent to receiving future communication from SALT XC?

To ensure that we comply with applicable laws and regulations, please provide information regarding your legal eligibility to work in the Canada. This information is solely for the purpose of assessing your legal eligibility to work within Canada and to determine if any necessary work permits or visas are required. Your response will not impact our hiring decision and will be kept confidential. *

Are you legally eligible to work in the Canada?

Do you currently hold citizenship, a valid work permit, visa, permanent residence, or other relevant authorization to work in the Canada? *

Are there any restrictions or limitations on your work authorization that would prevent you from fulfilling the requirements of this position for a reasonable period? *

Enter the verification code sent to to confirm you are not a robot, then submit your application.

Security Code *

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.