About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global onboarding space as a Client Services Specialist, joining our Onboarding Operations team.

Our ambition is to provide the best end to end customer experience. Working closely with our client and internal operations teams, you will be the first line of response in triaging and addressing all potential company and employee issues related to Onboarding.

 

What you bring

  • Act as a primary point of contact to client facing teams within Remote for all questions related to Onboarding Operations, including subject matter expertise on the practice of compliant, global employee onboarding.
  • Shepherd onboardings with enterprise-level clients requiring customized onboarding flows or high-touch onboarding management, guiding them through internal processes and acting as primary point of contact for onboarding team.
  • Executing and evaluating employee onboardings to refine/improve service and communication touchpoints, keeping in alignment with CX best practices.
  • Influence and/or direct management of the Onboarding Operations Team’s service delivery (response and resolution), directly with our customers and their employees through our Help Desk, or with our Customer Care team as needed.
  • Provide companies and employees support on all Onboarding related questions and address their potential issues.
  • Collaborate closely with Customer Operations, Customer Care, Customer Experience and Sales teams to provide best in-class support to our clients and ensure answers are provided within strict SLAs.
  • Develop and maintain up-to-date knowledge base, documentation and FAQs on Onboarding Operations, especially those used by our go-to-market teams.
  • Work cross-functionally with our other key operational teams including Mobility, Lifecycle, Benefits and Payroll to ensure a smooth client and employee experience that compliments service delivery.
  • Continuously identify and implement ways to improve the onboarding experience, based on direct feedback from our customers and their employees.

 

Key Responsibilities 

  • 4-6+ years human resource and/or client services experience, with a specific focus on service delivery in an employee onboarding capacity
  • 2-5 years experience working with HRIS systems data management/analysis and/or ticketing systems, with a specific focus on developing internal training and reporting materials based on data from these systems.
  • Experience leveraging automations and 3rd party integrations to maximize speed and efficiency during service delivery
  • Deep knowledge of customer/client onboarding best practices, and global employment landscape
  • Creative problem-solving abilities with exceptional communication skills
  • Strong understanding of service/HR software, with focus on onboarding client service delivery through these platforms
  • Proven experience working with internal teams to solve issues affecting customers
  • A productivity geek who is constantly thinking of ways to improve and speed up their work
  • Ability to adapt to a fast-paced, international work environment with a passion for having a positive impact
  • Understanding of the imortance of documentation and the benefits of working asynchronously
  • Polished and professional demeanour, and willingness to represent Remote on customer or employee facing video calls.
  • Familiarity with Zendesk ticketing system a plus
  • Fluent spoken and written English

 

Practicals

  • You'll report to: Director, Onboarding Operations or Senior Manager, Onboarding Operations
  • Team: Onboarding team
  • Location: Australia or New Zealand
  • Start date: As soon as possible

 

 

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $62,400 USD to  $70,200 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

  1. Interview with recruiter
  2. Interview with Team Managers 
  3. Interview with Senior Manager
  4. Prior employment verification check 

#LI-DNI

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:
  • work from anywhere
  • unlimited personal time off (minimum 4 weeks)
  • quarterly company-wide day off for self care
  • flexible working hours (we are async)
  • 16 weeks paid parental leave
  • mental health support services
  • stock options
  • learning budget
  • home office budget & IT equipment
  • budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

  1. Please fill out the form below and upload your CV with a PDF format.
  2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
  3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

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Voluntary Self-Identification Questions

Voluntary Self-Identification

Remote is an Equal Employment Opportunity employer and as such it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences.Through the below self-identification survey, we invite you to share your demographic information.

This information will be used to ensure that our hiring process is inclusive and that people of all backgrounds are represented in our talent pool.

All answers are anonymous and will not be tied to your job application or candidate profile.
The data will be aggregated and only used internally to inform our hiring strategies and processes to ensure we are actively working toward creating access to opportunities among under-represented groups and increasing our teams’ diversity. 

The access to the collected data is limited on a need-to-know basis.
These questions are optional and voluntary, and will not have any impact on hiring outcomes.

Visit the Remote Handbook to read more about how diversity, equity, and inclusion are a way of life at Remote.

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