Reddit is poised to innovate rapidly and grow like no other time in its history. This is a unique opportunity to leave your mark on one of the most influential and trafficked corners of the internet!
We are looking for a Vendor Operations Lead to join our Anti-Evil team within Safety Enforcement. Anti-Evil is responsible for keeping Reddit a safe and healthy place for all of our users by applying the Reddit rules through content moderation at scale. We partner with a vendor in a multi site environment to achieve this. As we continue to grow and evolve the types of content moderation work we’re doing, we need a strong team player to join Anti-Evil and consolidate day-to-day vendor management and build the foundations for future development.
You will partner with the Safety Enforcement teams (policy enforcement, data science, threat detection and others) as well as Safety Engineering teams (tools), User Research, ML, our Community Team and Trust Policy Team.
Location:
Reddit is continuing to grow our teams with the best talent. This role is completely remote-friendly. However, to accommodate the distributed nature of the Anti-Evil Ops team and the rest of Reddit’s workforce, candidates in Ireland(Dublin) or the UK(London) are preferred.
What You’ll Do:
- Develop and maintain a strong relationship with our external vendor.
- Oversee the performance and adherence to service level agreements (SLAs) and our core KPI’s, ensuring alignment with Reddit’s rules and content moderation standards.
- Analyze data and metrics related to vendor performance, identifying insights and trends to drive continuous improvement initiatives and strategic decision-making.
- Conduct regular evaluations and audits of vendor performance, identifying areas for improvement and implementing corrective actions as necessary.
- Serve as the main point of contact for escalations and issue resolution, managing communication and expectations effectively.
- Own the vendor onboarding and offboarding processes, including identifying improvement areas.
- Collaborate with cross-functional teams, including other teams within Safety, as well as Legal, Policy, Product, and Engineering, to identify and address enforcement needs across the business.
- Monitor industry trends and developments in content moderation, technology solutions, and regulatory changes, advising on potential impacts and opportunities for the company.
Who We Are Looking For:
- 5+ years industry experience within Trust and Safety
- 2+ years in a similar role within a content moderation environment
- Motivated and self-directed, demonstrated ability to innovate and bias toward action in fast-paced environments
- Ability to communicate and discuss complex topics with expert and non-expert audiences; subjects can range from technical issues, to challenging policy discussions
- Ability to tackle ambiguous and undefined problems
- Strong interpersonal skills
We offer unique benefits, such as:
- Pension Scheme
- Private Medical and Dental Scheme
- Life Assurance, Income Protection
- Workspace benefit for your home office
- Personal & Professional development funds
- Family Planning Support
- Cycle to Work Scheme
- Flexible Vacation & Reddit Global Days Off
Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at ApplicationAssistance@Reddit.com.
