With 1,000 intelligence professionals, over $300M in sales, and serving over 1,800 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!

The Salesforce Business Analyst will work closely with the CRM administration team, senior analysts, and business users to support Salesforce.com implementations, enhancements, and daily operations. This role will involve gathering and documenting business requirements, assisting in system configurations, and providing end-user support. The Salesforce Business Analyst will develop a strong understanding of our Salesforce platform to help optimize business processes and ensure successful adoption.

What You'll Do As The Salesforce Business Analyst:

Requirements Gathering and Analysis

Assist in gathering, documenting, and prioritizing business requirements from stakeholders across various departments (e.g., Sales, Marketing, Customer Service).
Work with senior analysts to translate business requirements into Salesforce solutions.

System Support and Configuration

Assist in basic configuration tasks within Salesforce, including setting up user profiles, roles, page layouts, and permissions.
Help configure reports and dashboards to meet the analytical needs of end-users.
Test system configurations and troubleshoot issues to ensure seamless functionality.

Documentation and Training

Create and maintain documentation for business requirements, processes, and configurations.
Assist in developing user guides and training materials to facilitate adoption and efficient use of Salesforce features.
Provide end-user support by answering questions and resolving common issues.

Data Management

Support data integrity by assisting in data imports, deduplication, and regular data maintenance.
Help maintain data quality and ensure compliance with company data standards.

Collaboration and Communication

Collaborate with cross-functional teams to ensure that Salesforce enhancements align with business goals.
Communicate with stakeholders about project status, timelines, and deliverables.
Assist senior analysts in providing regular updates to management and stakeholders.

Continuous Learning and Development

Stay updated on Salesforce features (CPQ, Sales Cloud) and enhancements through training, certifications, and hands-on experience.
Actively seek to enhance knowledge of Salesforce.com, CPQ, and business analysis best practices.

What You'll Bring As The Salesforce Business Analyst:

Education: Bachelor’s degree in Business, Information Technology, Computer Science, or a related field, or equivalent work experience.
Experience: 1+ years of experience in a business analyst or similar role;
Skills:

Hands on experience with Salesforce.com.
Strong analytical skills and attention to detail.
Excellent verbal and written communication skills.
Ability to work collaboratively in a team environment and manage time effectively.
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and data management tools.

Preferred Qualifications

Salesforce Administrator Certification or willingness to obtain certification within the first 6 months.
Familiarity with Salesforce reporting, dashboards, and data management.
Experience or coursework in business analysis methodologies, project management, or CRM systems.

#LI-Remote

Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients.

Want more info?
Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence
Instagram & Twitter: What’s happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements

We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.

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Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.

Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.

Notice to Agency and Search Firm Representatives:
Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.

Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.

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