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About the Role

Reporting into our Customer Success department, The Customer Success and Support Engineer will be responsible for helping our enterprise customers implement, optimize, and use our commercial product offerings. This will involve onboarding customers to Dash Enterprise, live debugging over phone and video calls, analyzing log files, creatively satisfying the constraints of highly varied customer environments, and discussing thorny technical issues with our software development engineers.

Duties & Responsibilities:

  • Answer customer questions related to product usage
  • Lead customer onboarding sessions (walk new customers through onboarding guide and documentation),  workshops and training sessions 
  • Help customers build efficient workflow and navigate documentation
  • Solve customer application deployment issues and database connection issues
  • Create sample apps for customer workflows

Requirements

  • Python proficiency
  • Technical documentation skills (includes reading and writing)
  • Effective interpersonal communication skills for live customer calls, 
  • Critical thinking and problem solving abilities
  • Strong active listening skills to understand customer use case and apply abstract solutions
  • Ability to prioritize and manage workload

Assets

  • Basic Git Knowledge
  • Knowledge of web app development, topics include architecture and relevant languages (HTML, CSS, Javascript)
  • Knowledge or experience with SQL/Database connections, topics include database connection & management best practices (tangentially related)
  • Confident live coding/debugging in front of clients
  • Ability to teach and train others through sessions and workshops
  • Knowledge of/experience with data visualization, data analysis, and/or machine learning

Bonus points if you have experience with:

  • Docker
  • Dash (open source) & Plotly

What We Can Offer You:

  • A way to put your skills to use enabling people around the world to better understand their data and make better decisions
  • Knowledge-sharing with smart, motivated colleagues and folks working at the most sophisticated companies in the world
  • Flexible schedule and generous PTO
  • A promote-from-within philosophy
  • Medical, dental, vision, and more benefits
  • Company stock options
  • Remote work policy
  • Parental leave policy
  • Learning and development program
  • Community involvement
  • Immigration Support
  • Home office set up fund

About Plotly:

Plotly is a high-growth company that is transforming how people visualize data by helping Fortune 500 companies close the gap between Data Science and the rest of the organization. We started building our precedent-setting open-source software back in 2013, and since then we’ve received over $30M in funding, including from grants such as ScaleAI and the Chan Zuckerberg Initiative, to support our efforts. Plotly is primed to continue its path toward becoming the most downloaded, trusted framework for building AI, ML & data science web apps for the world’s leading companies.

At Plotly, you'll work alongside a diverse team of 50 first-class scientists, engineers, developers and builders that challenge the status quo and set the bar high. We encourage each member of our team to explore and expand their skill sets on a continuous basis, to approach every problem with curiosity and an open-mind. Together, we make it possible for people everywhere to share data, facts and information. We believe that knowledge is built through sharing and accessibility, through dialog and debate on a level playing field. Come help us democratize the data so that we can deliver knowledge


Plotly is an equal-opportunity employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. If you require any accommodations, please let us know in advance.


We’re looking forward to getting to know you!

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