What we’re building

Pilot is a tech company building the bookkeeping firm you wish existed. We deliver books and a customer experience of unparalleled quality by automating the boring stuff and equipping a team of finance experts with software superpowers to deftly handle the rest.

The team

We are a small but passionate team of 140+ based in San Francisco and Nashville. Pilot’s seasoned founding team has led companies through two prior successful startups and acquisitions (by Oracle and Dropbox). We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

The Role

Objectives

  • Build the trust of, and partner with, business leaders and managers in support of People strategy and objectives
  • Design and deliver on business-critical People initiatives and projects
  • Successfully balance conflicting interests and priorities, negotiations with stakeholders, and working in a fast-paced environment
  • Embrace diversity and openness to new ideas, and applying commercial-savvy People intervention practices to an evolving organization

Duties and Responsibilities

  • Be an advocate for Pilot’s culture and values
  • Offer outstanding customer focus by delivering value-add, best in class (HR) support to internal customer groups
  • Link strategic business objectives with HR related programs, processes, and projects 
  • Design and deliver on business-critical People initiatives and projects (Talent Reviews, Compensation reviews, Development etc)
  • Consult with line management and provide daily HR guidance
  • Manage employee relations issues, including but not limited to performance management, manager coaching, Incident report handling, employee complaints
  • Use surveys, interviews, and other studies to conduct research regarding human resource policies and other employment issues. After analyzing the information, make recommendations on changes
  • Advise and train managers in best employee relations practices and strategies for managing supervisor problems and employee grievances. Develop further training as needed
  • Provide effective, thoughtful coaching & feedback to build management and leadership capabilities in our Managers and Employees (ER, performance management, career development)
  • Establish and manage ongoing strong relationships with key stakeholders, including Leadership Team and Department heads, People and other teams
  • Enforce consistency with our company policies and procedures and participate in policy reviews, influencing where appropriate to improve employee experience and compliance
  • Work closely with management and employees to improve work relationships, build morale and increase productivity and retention
  • Be an expert & thought leader in industry best practices around functional areas of new trends and opportunities to constantly raise the bar on HR deliverables
  • Perform other related duties as assigned

Experience and Requirements

  • Bachelor’s degree (or above) in an HR-focused field of study
  • 6-8 years of experience as solid People Generalist / HR Business Partner, preferably in a dynamic, high growth business
  • Demonstrated success in meeting exceptionally high standards in a high volume, fast-paced & hands-on environment
  • Significant knowledge of federal, state and local environment and employment legislation & regulations (San Francisco & Nashville)
  • Attention to detail, experience with people analytics and metrics and business consulting skills
  • Strong communications and relationship building skills to effectively support and connect with a diverse team
  • Genuine curiosity and strong desire to continuously learn, grow and develop others
  • Impeccable judgment and ability to balance the needs of the company, managers and employees
  • Ability to diagnose problems with strategic thinking skills, as well as drive appropriate solutions with self-initiative
  • Strong analytical capabilities and ability to influence managers/leaders with data-driven recommendations to improve performance, retention and employee experience
  • Understanding and ability to be highly productive and influential in a matrixed management environment
  • Excellent written and verbal communication & presentation skills

Benefits of working at Pilot

  • Medical, dental, and vision benefits
  • Holidays and flexible PTO
  • Paid family leave
  • Company sponsored 401(k) plan
  • Pre-tax commuter benefit

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