The kind of person we are looking for:

We are seeking an IT Manager to join our growing team of top technology professionals in our office in Newton, Massachusetts.

As part of the IT Operations team, you share responsibility for the design, development, provisioning, installation, configuration, operation, and maintenance of systems and software, as well as related infrastructure environments.

More specifically, we are seeking someone that is comfortable with and capable of becoming ‘The Face of Employee IT’ here at Paytronix. You take pride in interacting with, supporting and providing exemplary IT support services to everyone here at Paytronix.

Our company has an open, relaxed, and friendly environment where you’ll get to work with people serious about the work they do, but always appreciate a great sense of humor.  We trust our employees, so you’ll be given a fair amount of latitude with and ownership of your own time.

The kind of stuff you’ll be doing:

  • Ownership & Oversight for all Employee IT needs

    • Office 365 Applications (Outlook, Sharepoint, etc.)

    • Telephony Services

    • Windows and Mac laptop support

  • Management of other communications tools such as Zoom, Slack, etc.

  • Ownership of the Paytronix Operations Service Desk

    • Ensure timely, efficient and high quality responses to submitted tickets

    • Define, document & continuously improve processes, workflows and service level expectations for the Service Desk

  • IT Asset Management

    • Accurately receive, dispose of & track all IT assets

    • Define, document & continuously improve IT Asset Management processes

  • Ownership of today’s mixed in-office & remote employee working experience

    • Identify and implement best-of-breed solutions for holding effective meetings with both on-site and remote employees in attendance

    • Management of in-office conference room audio-visual equipment

    • Oversight of remote access to in-office resources

  • Partnering with the Security Operations Team to:

    • Define, implement & improve repeatable mobile device build & deployment process(es)

    • Ensure the security of all Paytronix user computing devices (laptops, virtual machines, etc.) & applications

    • Continuously improve IT security practices & raise the overall security awareness of Paytronix employees

  • Gathering Weekly KPIs for management reporting in support of trend analysis and continuous improvement

  • Managing, Leading, Coaching & Developing IT Operations team members

  • Applying your IT experience to identify & resolve IT issues and problems

  • Living & promoting a culture of continuous improvement within yourself and your team

  • Providing service with a smile no matter the difficulty or simplicity of the request

The kind of experience you’ll need:

  • 3-5 years experience in an IT Manager role or equivalent IT Leadership experience

  • Experience with IT Service Desk Tools & Systems

  • Experience supporting remote users

  • Experience supporting, managing & deploying both Windows laptops and Macbooks

  • Understanding of basic networking & security concepts

  • Understanding of Microsoft Windows networking & administration (domains, active directory, group policy, etc.)

  • Knowledge of IT infrastructure, security and operations best practices

  • Advanced troubleshooting skills and a proven ability to “figure things out”

  • Self-driven with a demonstrated ability to accomplish projects in a timely manner, with high quality and minimal supervision

  • Ability to work in our Newton, MA office

The extra stuff that would be nice:

  • Experience with a scripting language such as PowerShell or Python or other coding experience

  • Experience with IT automation tools & technologies

  • Experience with Single Sign On Technologies

  • Experience with Atlassian tools such as Confluence and JIRA

  • Experience with email security tools, anti-virus/anti-malware tools, mobil device management tools

  • Experience with cloud providers such as Amazon AWS & Microsoft Azure

  • Strong communication and interpersonal skills with the ability to effectively listen and communicate information in a clear and concise manner to, and with, all levels of the company

For information on our benefits, see here.

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