About us:
Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.
The opportunity:
The Coordinator for the Provider Operations team will play a pivotal role in optimizing clinician schedules and enhancing patient access and experience at Parsley. In this new position, you’ll be at the forefront of improving appointment utilization by managing Clinician Waitlists. This role offers the opportunity to develop strong organizational and communication skills and to work closely with the Provider and Clinical Operations teams. If you thrive in a fast-paced environment and are passionate about improving patient care, this is the perfect opportunity for you. This role will be managed by the Senior Manager of Provider Operations.
This is a full-time temporary assignment expected to last at least four months.
What you’ll do:
- Manage patient waitlists for our Clinician team
- Coordinate with patients over platforms via text and phone call to reschedule, cancel, and fill appointments
- Reach out to waitlist patients to fill abandoned appointment slots
- Monitor and fill unutilized appointment slots in Clinicians’ schedules
- Collaborate with Clinicians and cross functional departments to optimize scheduling and patient experience
- Review weekly metrics related to their role including appointment scheduling, cancellations, and utilization rates
- Ad Hoc improvement projects related to the Waitlist process, Provider Operations, and across departments
What you’ll need:
- Bachelor’s Degree
- 6 months+ experience in a healthcare setting, specifically working directly with a clinical team and/or assisting patients
- Proficiency in scheduling software and patient management systems
- Strong communication skills and team player mindset
- A sense of ownership of assigned tasks, and always looking for the best solution with a proactive, continuous improvement mindset
- Flexibility around process and workflow changes
Benefits and Compensation:
- Equity Stake
- 401(k) + Employer Matching program
- Remote-first with the option to work from one of our centers in NYC or LA
- Complimentary Parsley Health Complete Care membership
- Subsidized Medical, Dental, and Vision insurance plan options
- Generous 4+ weeks of paid time off
- Annual professional development stipend
- Annual wellness stipend
Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.
The pay rate for this role is between $15-16/hour, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.
Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.
At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members.
Important note:
In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an @parsleyhealth.com email address to guide you through our interview process.
Please note:
- We will never communicate with you via Microsoft Teams
- We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment
We look forward to connecting!
#LI-Remote
