Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with holistic medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.
Lab operations are an integral part of cultivating a successful and supportive membership experience. Every member is recommended testing either via our center labs or locally near their homes. In order to accommodate our growing membership and clinical teams, additional lab support is essential. Over the past year, we have improved the center-lab experience by decreasing TNPs (test-not-performed) and errors, improving scheduling and coordination, preparing effectively for visits, and expanding with new partnerships. In order to maintain our high-quality lab service as our business scales, adding a Lab Operations Coordinator to support our Lab Operations Specialist is essential.
What you'll do:
Maintain and update Parsley lab panels in MDHQ with a focus on standardization and optimization.
Respond to time-sensitive needs from the lab.
Support with building and uploading educational and instructional resources for patients (medical chart parts, handouts, and saved replies related to lab operations).
Own lab preparation for center labs in NY and LA.
Triage lab billing accessions.
Support care team with TNP (test-not-performed) follow-up.
Maintain lab inventory.
Support clinician onboarding, owning account set-up for national and specialty test accounts.
Collaborate with Center Operations Manager on inventory management needs for center specialty test kits.
At least one year of healthcare experience, ideally in a functional medicine setting
Clinical operations or project management experience
Familiarity with ICD-10/CPT coding
Strong communication skills
Availability to work East Coast hours
Great hourly compensation package
Complimentary Parsley Health Complete Care membership
Medical, Dental, and Vision insurance
401K + Employer Matching
Flexible work environment
Generous 4+ weeks of paid time off
At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we are able to serve our members.