Parsley Health is a motivated team with a mission to transform the health of everyone, everywhere through the best possible medicine. Our work is inspired by our members’ journey and our actions are focused on impact and results. We excel in a high-paced work environment while appreciating what it means to be healthy and well.

As a Lead Care Manager, you will be responsible for building, managing, and coaching a high-performing team of Care Managers and owning their performance and outcomes of service delivery. You will partner with other Lead Care Managers to iterate and improve our Clinical Operations playbook for Care Manager responsibilities, streamlining clinical workflows in your area and across the team. You will report directly to our Care Operations Manager.

Lead Care Managers wear many hats in this pursuit, including leading their team in clinical coordination operations and member support and supporting the professional growth of the care management team. You will drive the team to achieve KPI targets, oversee the successful delivery of operational workflows, and drive a continuous improvement mindset across the team to ensure efficient clinical operations.

You will also serve as a subject matter expert in a variety of clinical operations and strategic growth initiatives, where you will partner cross-functionally on planning and execution.

  • An empathic leader. You are dedicated to creating a positive culture of high performance through strong mentorship and coaching. 
  • A strong communicator. Engaging others comes effortlessly to you. 
  • Scrappy and entrepreneurial. You are not afraid to get your hands dirty. You’re a self-starter who loves to own things end-to-end and wears multiple hats.
  • Impact-driven. You care about Parsley’s mission and the impact you have on the company and the world. You are someone who is motivated to work hard to deliver an outstanding product that drives results.
  • A problem solver. You are constantly working to improve the provider and member experience
  • Process Oriented. You are an operator with a get stuff done attitude. You’re ambitious and goal-oriented 

You will:

  • Mentor and manage Care Manager team to support Parsley Health’s clinical team and ensure an amazing provider and member experience
  • Drive Care Manager performance providing training and oversight in key performance areas
  • Own measurement of Care Manager operations, working to constantly improve efficiency, reliability, and consistency
  • Own the day-to-day operations and evolutions of any new clinical workflows. Resolve member concerns and support our front-line carer manager teams.
  • Collaborate with Clinical Operations team to implement and build on the ground workflows and processes
  • Work closely with the Clinical, Product, and Operations teams to optimize our products, tools, and playbooks for the best member and provider experience
  • Partner with people team to co-own candidate profile creation, recruiting, interviewing, and hiring for your center’s Care Manager team
  • Partner with Learning & Development to provide centralized, structured, and expedited care manager onboarding for new hires
  • Communicate recommendations with a focus on getting the right answer for the business.

You have:

  • Bachelor’s degree
  • 2+ years of experience in clinical member services, operations or project management
  • 2+ years of direct people management experience
  • Experience with healthcare technology
  • Strong analytical skills, sound business judgment, and the ability to tackle problems logically and with data
  • Self-motivation to independently drive work streams to successful outcomes
  • Excellent oral and written communication skills
  • Strong detail orientation with a knack for organization and clarity


  • Competitive compensation package
  • Meaningful equity stake
  • Complimentary Parsley Health Complete Care membership
  • Medical, Dental, and Vision insurance
  • 401K + Employer Matching
  • Commuter Benefits
  • Flexible work environment
  • Generous 4+ weeks of paid time off

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we are able to serve our members. 


Apply for this Job

* Required

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Parsley Health are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.