About Pagaya

Shape the Future of Finance
Pagaya is building a leading artificial intelligence network to help our partners grow their businesses and better serve their customers.

Pagaya powers a leading artificial intelligence network that enables banks, fintechs, merchants, lenders, and other B2C businesses to provide their customers with greater access to financial services. We help partners grow their customer base while managing risk, all with a seamless customer experience.   

Pagaya’s network enables our partners’ customers access to credit across Auto, Credit Card, Personal loans, and Point of Sale markets. We are also developing products in insurance, real estate, and more. Our network is fully automated and operating at scale -  with the support of the Pagaya network, our partners have processed millions of applications, with a new application typically analyzed every second. 

Let's create better outcomes together!

 

Responsibilities

  • Develop comprehensive documentation that meets organizational standards
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
  • Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
  • Manage and create content for Pagaya’s knowledge base 
  • Evaluate current content and develop innovative approaches for improvement
  • Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
  • Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
  • Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Requirements

  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization
  • Firm understanding of the systems development life cycle (SDLC)
  • Previous software development experience

 

Our Team

Pagaya was founded in 2016 by seasoned research, finance, and technology entrepreneurs, and we are now 500+ strong in New York, Los Angeles, and Tel Aviv.

We move fast and smart, identifying new opportunities and building end-to-end solutions from AI models and unique data sources. Every Pagaya team member is solving new and exciting challenges every day in a culture based on partnership, collaboration, and community.

Join a team of builders who are working every day to enable better outcomes for our partners and their customers.

Our Values

Our values are at the heart of everything we do. We believe great solutions are built through a great community.

  • Continuous Learning: It’s okay to not know something yet, but have the desire to grow and improve.
  • Win for all: We exist to make sure all participants in the system win, which in turn helps Pagaya win.
  • Debate and commit: Share openly, question respectfully, and once a decision is made, commit to it fully.
  • The Pagaya way: Break systems down to their most foundational element, and rebuild them unique to Pagaya.

More than just a job

We believe health, happiness, and productivity go hand-in-hand. That's why we're continually looking to enhance the ways we support you with benefits programs and perks that allow every Pagayan to do the best work of their life. 

  • Generous paid time off policy
  • Medical, Dental, Vision Insurance
  • 401 (k) and company match
  • When onsite: unlimited snacks and beverages
  • Covid-compliant environment
  • A diverse and inclusive culture

 

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