The essence of the Account Manager role will be to manage a portfolio of our most important Hotel and Casino relationships in the Las Vegas metro and potentially beyond. Our Focus is on promoting retention and driving revenue growth via solutions that help our Hotel and Casino partners reach their operational and marketing objectives. Central to this role is the ability to understand the Hotel and Casino technology ecosystem and clearly articulate the unique OpenTable value proposition for Hotels and Casinos. This is a high-visibility, fast-paced role that will be working with senior executives internally and externally. We are looking for data-driven relationship managers that relish having ownership of OpenTable’s Las Vegas P&L, and looking to grow the market revenue over time through a consultative approach to each Hotel and Casino partnership..

 

This is a remote position but the successful candidate must be based in the Las Vegas area, with approximately 10% domestic travel.

 

Responsibilities

  • Own relationships with assigned Casino group accounts at both the group and restaurant level, with the ability to conduct high quality conversations around tech strategy and F&B operations

  • Provide high-quality, data-driven product and service presentations (both in person and online) that are customized for each prospect and existing customer to determine solution needs that exceed the Hotel and Casino partners’ strategic and operational goals.

  • Develop and carry out engagement plans for assigned accounts, including training sessions, email communications, quarterly business reviews and regular troubleshooting calls.

  • Navigate complex decision making and procurement processes to identify both restaurant level and above restaurant level stakeholders, including C-suite, customer tech teams and F&B operations staff.

  • Provide internal and external reporting that help tell the OpenTable story as well as track progress on key results for customer and internal objectives

  • Owning the administrative side of the account manager role, including documentation and feedback through wins/losses, forecasts & pipeline, as well as meeting notes and other account keeping activities on Salesforce and other OpenTable systems..

  • Plan and execute on strategy to drive adoption and usage of key product features and functionality against a target list of accounts 

  • Keep abreast of ongoing product and technology developments within the Hospitality space and understand how that applies to their internal and external conversations

 

Skills and experience:

  • 5+ years of experience in B2B sales or account management

  • Interest or passion for the hospitality industry

  • Self starter with the ability to take ownership of account portfolio

  • A track record of to owning and executing strategic initiatives to meeting pre-set objectives

  • Passionate about using data and analytics to inform decision-making and build business cases

  • Experience in managing multiple internal and external stakeholders to tackle problems and achieve results, ranging from restaurant managers to software product managers

  • Strong time management and comfort with administrative tasks

  • Strong writing, presentation and social skills

  • Knowledge of Google Suite, Microsoft Office 

  • Ability to work in an unstructured and forward-thinking environment

  • Quantitative college degree required, advanced degree preferred

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