With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

The Role:

We’re looking for a UX Research Operations Lead to join our product design team. You’ll work alongside a global team of product designers, product managers, and engineers to grow, define, and own our research practice here at OpenTable, helping to cultivate insights that significantly impact diners and restaurants worldwide.

The UX Research Operations Lead will be an influential partner embedded in the product design team and pair closely with product development colleagues to establish and streamline research methods and processes, and optimize recruiting pipelines and help us get the very best out of our current toolset. You'll also build templates and robust resources to give researchers and non-researchers alike the foundation to conduct great research. You’ll help to raise the quality bar on the research we conduct here at scale, by guiding the team in writing successful research plans and questions to driving compelling frameworks and evangelizing insights across the organization.

As the first embedded research hire for our team, you'll establish and solidify our research practice and processes; while at first, your tasks will be hands-on, you’ll also have the opportunity to grow and lead the research team to support the growing research needs across emerging and critical areas of product development.

Learn more about how we work at opentable.design

Please apply if:

  • You have a strong portfolio that demonstrates a broad knowledge of and experience with methods spanning from deep qualitative studies to quick usability tests and can build scalable processes
  • You have experience defining and crafting research workflows that effectively propel and democratize the practice of research within an organization
  • You can guide and teach researchers and non-researchers alike to conduct successful research, from problem definition to sharing out
  • You can run multiple projects simultaneously
  • You have strong analytical, problem-solving, and interpretation skills
  • You can see the big picture, while also being highly detail-oriented and product-focused
  • You’re a great storyteller with effective verbal and written communications, including the ability to develop and deliver presentations to internal audiences
  • You’re able to facilitate a group conversation, keeping the group on task and understand the purpose and outcome of the discussion and/or activities

A few of the benefits you get at OpenTable—

  • Work from (almost) anywhere; wherever you do your best work
  • Focus on mental health and well-being
  • Company paid therapy sessions through SpringHealth
  • Company paid subscription to HeadSpace
  • Company-wide weeks off each year - the whole team fully recharges (and returns without a pile-up of work!)
  • Generous paid parental leave
  • Generous paid vacation + time off for your birthday
  • Paid volunteer time
  • Health, dental & vision plans
  • 401k with company match
  • Focus on your career growth
  • Enriched learning and development opportunities
  • Leadership development
  • Access to thousands of on-demand e-learnings

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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