About Mutiny:

Most marketing teams can’t play a meaningful role in breaking through to target accounts because the 1:1 marketing strategies that work don’t scale, and what scales doesn’t work.

Mutiny helps B2B companies generate pipeline and revenue from their target accounts through AI-powered personalized experiences, 1:1 microsites, and account intelligence.

Our customers are some of the fastest growing companies in the B2B space including Snowflake, 6sense, Writer, Segment, and Qualtrics. We are backed by Sequoia Capital, Tiger Global, Insight Partners, and Y Combinator.

About the role:

We are expanding our Product Support Team and looking for an exceptional Product Support Specialist.

You will be responsible for keeping Mutiny’s customers happy by answering technical questions via support tickets and helping them implement more advanced experiences. In doing so, you will deliver a helpful and consultative Support experience through creative problem-solving, thoughtful communication & tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.

You will also help us scale our support offerings by leading the efforts to build a knowledge base for our customers.

What you'll do:

Autonomously manage the customer support queue. Once you’ve onboarded, we expect you to be able to answer 95% of tickets without help.
Independently help customers implement and troubleshoot more technically advanced experiences (you will use your knowledge of CSS, HTML, and JavaScript as a superpower!)
Manage against key performance metrics defined within the Customer Experience Team, such as maintaining a response time of <8 business hours for 100% of support tickets.
Own/run point on product escalations and manage proper communication both internally and externally. This may include independently troubleshooting with a customer over a live phone or Zoom call.
Write informative help docs answering the most common questions from customers. Ultimately, help us build out a knowledge base in order to better scale our support efforts.
Find new opportunities to implement 1:many programs and tactics that can effectively enable customer value and results in a repeatable and scalable way. Test and iterate on these Scale program ideas and track results based on common customer positive business outcomes.
Proactively communicate feedback on the product with CX, Product and Engineering teams.

What you bring:

3-5 years of experience working with customers in website technical support, or in a technical web analytics role.
Minimum 1-2 years of experience in B2B marketing, optimization, personalization.
Intermediate knowledge of HTML, CSS, and JavaScript.
Experience trialing 1:many programs and tactics that can effectively scale support offerings. For example, experience building a customer support knowledge base, strongly preferred.
A strong collaborator and communicator that virtually everyone loves to work with.
Next-level project management and prioritization skills. Can stay organized and effectively prioritize the most important and urgent problems that need to be solved, while keeping the train moving on everything else.
Able to seek and receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role.
Able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support.
Is energized by ambiguity and can create structure in a dynamic, fast-paced environment. Experience working at a high growth startup (series A-D) is a must.
A kind human who wants to build an extraordinary product, culture, brand and customer experience.

What you’ll get out of it:

We are backed by Sequoia Capital, Y Combinator and CMOs from some of today's fastest-growing tech companies including AngelList, Carta, Gong, Hopin, Salesforce, and Snowflake. We are growing incredibly fast and about to hit another inflection point. The potential is unreal. Join and you’ll see what we mean.
You will create a name for yourself by getting to work with and support some of the fastest growing companies in B2B SaaS.
You will get exposure to real business problems every company faces (growth) that you can take with you to start your own company (or to help scale another).
You will have fun, plain and simple. There is a reason our first company value is that work should feel like play.
You will experience a new way of working. Our team is fully distributed across North America and the EU. But we come together as a company for quarterly offsites (most recently in fun places like Seattle, Austin and Miami). This combination of experience-based work is a competitive advantage we lean into.

These values define how we approach our work every single day:

Work should feel like play
Faster always wins
Stir the post, regularly
Do the right thing when no one’s watching
All hands on deck
Live in the world you want to change.

We also believe in balanced teams, which is why we have maintained a 50% male to female ratio in our investors and are committed to maintaining diversity of gender, lifestyle, ethnicity and thinking in our team as we scale.

We are fully remote. However, due to the customer-facing needs of this role, we can only accept candidates based in North America timezones (PT, CT, ET).

Our Offer to You: Mutiny is proud to offer a competitive compensation package to all full-time employees, including base salary, equity, and comprehensive benefits. The estimated salary range for this role for US-based employees is $95,000-$105,000.

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

LinkedIn Profile *

Working Location *

While this is a fully remote role, we are only able to hire in the US and Canada for this role at this time. Will you be able to accommodate one of these locations?

Work Authorization *

Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?

Do you have intermediate knowledge of HTML, CSS, and JavaScript? *

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Mutiny’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Are you Hispanic/Latino?

Please identify your race

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.

Please complete the reCAPTCHA above.