We are champions of positive dissatisfaction.
Dissatisfied with the way it’s always been,
with handcuffs and limits and rules,
with insights that aren’t insightful,
and with creative that doesn’t make you feel.
We believe dissatisfaction is the mother of reinvention.
That’s why our mascot is the octopus.
It’s the only organism on the planet that routinely edits its own genetic material
to adapt, innovate, and thrive.
It outsmarts the competition by constantly changing.
It reinvents, repeats, reinvents, repeats.
And so do we. 
In a world where the most innovative brands grow faster than the competition,
we are, pound for pound, the most effective agency in the world. Eleven years running.
MullenLowe: Always Be a Challenger.


 

At MullenLowe, we believe great minds don’t think alike. They disagree, collide and wrestle it down in the name of making work that actually works. We celebrate those who swim outside their lanes and defy expectations to shape our clients’ brands and drive their business. And while our expertise and perspectives are varied, we’re united in our quest to use creativity to solve tomorrow’s problems in new ways. We produce more than innovative work and business results. We generate ideas, conversations, and actions that strengthen lives and unite communities. And we’re committed to working with partners who want to drive that positive change together.

Account Management at MullenLowe is about more than just client service (although we do that, too). As the connector between clients, partners, and the agency, everyone in Account Management is required to be hyper-adaptable and flexible, offering thoughtful builds in creative development, passionately selling through a campaign, mediating between different points of view and keeping things fair, having tough conversations for the good of the relationship and work — and, of course, being a positive awesome person people always want to have in the room. Account Management is expected to be the persuasive, resilient, and relentless force it takes to helps great work get made, combining sharp points of view on both business and creative.

The Account Director has strong communication, leadership and problem-solving skills plus a proven track record of developing/maintaining positive client and agency team relationships. Manages client projects, cross functional agency partners, and deploys teams in the most efficient and productive way to execute flawlessly. Oversees junior account team members, providing feedback, development opportunities, and acting as a supportive coach.

 

Responsibilities

  • Oversees the workflow for designated account and communication with the client on key issues.
  • Clears the way for strong, strategic creative to live. Defends and protects good ideas.
  • Identifies opportunities and cultivate new ideas with the client that help achieve the client's marketing goals.
  • Collaborates with Strategy on the writing of creative briefs and presentations.
  • Runs client meetings; organizes the flow for best presentation, desired results etc.
  • Sets a positive example for the account management team and proactively provide input/insight in areas that drive the agency forward - organization, workflow, morale, etc.
  • Supervision of team members, providing feedback, guidance, and development opportunities.
  • Fosters and builds relationships with senior-level clients.
  • Has a strong understanding of media planning and can represent media buys clearly to clients and internal teams.
  • Leads an integrated team to positive outcomes against client goals and agency ambitions.

Qualifications

  • Education: Bachelor’s degree required; or equivalent work experience in the advertising industry.
  • Experience: Minimum of 7 years’ experience required; advertising agency experience required.
  • Entrepreneurial spirit. Openness and ability to wear many hats and get hands dirty when necessary.
  • Software: Proficiency in MS Office applications (Excel, Outlook, PowerPoint, Word, etc.) and Google G-Suite applications.
  • Communication: strong written and verbal communication required; ability to present well and read a room.
  • Soft Skills: Strong organizational skills, ability to multitask in a fast-paced environment, attention to detail.
  • Other duties as assigned*

 

*Duties, responsibilities and activities of this position may change, or new ones may be assigned at any time with or without notice.

The salary range for this position is $110,000 to $150,000.  Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience and qualifications.

 


 

The work is never perfect, so how could we ask that of our applicants? What we do seek out at MullenLowe are original thinkers with a thing for unconventional ideas that solve tomorrow’s big problems. Is that you? Check doubt at the door and apply for the roles that will excite and challenge you in new ways.

EEOC Statement: 

At MullenLowe U.S., we believe openness is fundamental to creativity. We’re open to different approaches, perspectives, and ways of thinking that come from working with people from diverse cultures, ethnicities, and sexual orientations, and we don’t believe we can get to the best place creatively without them. We strongly encourage women; Black, Indigenous, and People of Color (BIPOC) individuals; LGBTQ+ individuals; people with disabilities; people of all ages and religion; members of ethnic minorities; foreign-born residents; and veterans to apply.

 We do not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, sexual orientation, age, marital status, veteran status, or any other basis prohibited by law.

Black At MullenLowe:

We signed a pledge with In For 13 to be the change we want to see in the advertising and production industry by elevating the representation, inclusion, and advancement of Black talent across our agency. We stand committed to this pledge and our goals to continually evolve into a workforce rich with diversity of thought, experiences, perspectives, and people.

You must be eligible to work in the United States to be considered for this role.

This job description is subject to change at any time.

Work is regularly performed in a professional office environment and routinely uses standard office equipment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: disabilityaccommodations@mullenlowe.com - please include your location in the subject line of your email (BOS, NY, LA, WNS)

MullenLowe is an EEO/AA M/F/Disability/Vet Employer.
MullenLowe participates in E-Verify.

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

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