Location: United States

Traditionally, MaestroQA was viewed as a quality assurance tool that assisted customer support teams. We were a very nice-to-have accessory, and in fact, we were able to make sweeping changes in the customer experience world. If we had chosen to continue along that path, who knows? We might have been just fine and our work would have been simpler. But we like hard. The scope of QA was limited in multiple respects, but perhaps the most egregious is that it neglects this fundamental truth: quality should be everyone’s business. Quality shouldn’t just be crucial for support teams, but for every department and for every single organization in the world—from mom-and-pop shops, to your local food trucks, to huge conglomerations. Our mission today, is to be the evangelists of this: Quality is your business too. 

How do we make quality everybody’s problem, you might ask? The answer is simple but not so simple. The simple version? We’re putting data and business intelligence in the hands of everyone. But you cannot stop there! You have to care enough about drilling into the details behind the numbers like customer conversations and other qualitative data. You have to be willing to see the business the way the frontline workers, customers, and prospects do. MaestroQA allows you to zoom in on the microscopic details that make a customer decline their subscription renewal, the reason why your deals are stalled, or the reason you can’t find the right talent for your team

We work with hundreds of customers and a plethora of teams, from support to sales to marketing, to security and operations - you name it! - Learn more at www.maestroqa.com.

 

The Maestro Mindset

In addition to evangelizing Performance Excellence - we want the reason people to be here to be because -

●  This is the place that took a bet on the underdog when most others overlooked you

●  This is the place someone comes to to transform their skills to the next level

●  This is the place someone transforms their life financially over 5-10 years or skip 5 years in their career for the next opportunity

Maestro will be tougher than 99% of other jobs but for the people who enjoy ‘tough’, it will also be the most rewarding.

 

Why this Opportunity

●  Partnerships are a critical, central, growth driver for our company so you have lots of cross-functional and executive support

●  We are Salesforce’s preferred partner in our space currently and with the growth in Salesforce Voice, we have a huge opportunity to double down on our partnership going forward

 

Key Requirements

●  Highly ambitious, go-getter

●  Natural salesperson

●  Willing to travel a lot

Compensation: $90,000-150,000

Equal Employment Opportunity Policy

MaestroQA does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

We began using Covey as part of our hiring process on November 5th, 2024. As part of the evaluation process we may provide Covey with job requirements and submitted applications. Certain features may qualify Covey as an AEDT. Covey has been reviewed by an independent auditor, the details of which you may view here.

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