LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

We are looking for a dynamic and results-driven Senior Strategic Account Executive to join our team. This role is perfect for a motivated sales professional with a hunter mentality and a growth mindset. The ideal candidate will excel in acquiring new relationships with Fortune 500 companies and fostering strong connections with your existing client base. We seek individuals who can build positive, trusted relationships with key team members and C-suite decision-makers, helping customers maximize the value of their LivePerson investments. With a proven track record in sales and a commitment to growth, the ideal candidate will be instrumental in expanding our customer base and driving our company's growth, through our customer’s success.

We are a remote-first organization that places great importance on gathering our teams for company events, collaborative projects, and training sessions. We are specifically looking for candidates based in Boston, MA. Candidates should be comfortable working from home with the expectation of occasionally meeting in person for the activities mentioned above. This role will also involve traveling primarily within your region to visit customers, providing a unique opportunity for those who prefer proximity-based travel. If you are located in any of the designated locations and your background fits the qualifications, we encourage you to apply. This position is ideal for those who align with our dynamic work setup and travel requirements.

You will:

  • Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts
  • Develop and drive the overall long-term strategy for the account, aligned with customer business objectives
  • Devise and execute a robust sales strategy, focusing on acquiring new clients (net new logos) by conducting research, identifying key players, qualifying leads to drive new business relationships, and growing value-add relationships with key decision makers by becoming a trusted advisor
  • Have experience attracting and engaging with Fortune 100 organizations at the CxO level, primarily focused on strategic business priorities including digital transformation in customer experience.
  • Engage with existing and prospect organizations to position LivePerson products through strategic value-based selling, business case definition, return on investment analysis, references, and analyst data.
  • Demonstrate the ability to develop a strategic point of view (POV) with brands, enhancing their current customer experience (CX) while positioning both LivePerson and yourself as thought leaders in the digital customer conversation space.
  • Navigate complex sales processes involving multiple stakeholders and buyer groups, providing comprehensive organizational recommendations.
  • Develop detailed account plans for prospects and existing clients within assigned territory.
  • Utilize strategic account management techniques to nurture existing client relationships, ensuring retention and expansion of account spending.
  • Collaborate effectively with internal teams and subject matter experts to facilitate the sales process.

You have: 

  • 10-12+ years of experience in Enterprise B2B SaaS sales.
    • 4+ years of experience selling complex business applications/technology 
  • You embody a true “hunter”; you have experience generating pipeline and closing new business
  • Demonstrated track record of consistently exceeding sales targets.
  • Strong sales acumen with a creative problem-solving approach.
  • Exceptional presentation and interpersonal skills, with the ability to engage with senior executives and foster productive relationships.
  • Demonstrated intellectual curiosity and a drive to contribute to business growth.
  • Experience working in a fast-growing company selling innovative products.
  • Prefer experience with/understanding Financial Services/Consumer Banking, Insurance(P&C/Health)
  • Prefer experience with/understanding of selling Chief Operating Officer, Chief Experience Officer and Chief Information/Innovation Officers
  • Prefer experience in co-selling with partners
  • Bachelor’s degree

Benefits: 

The base salary range for this role will be between $135,000 to $165,000 USD with a 50/50 commission split. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

  • Health: medical, dental, and vision insurance and wellbeing resources and programs
  • Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
  • Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
  • Family: parental leave, maternity support, fertility services
  • Development: tuition reimbursement and access to internal professional development resources.
  • Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts

 

Why you’ll love working here: 

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

 

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