LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
Overview:
You will report to the Director of DMD. You are expected to work in a staggered shift to provide overlap of at least 4 hours with the US EST time zone.
We are seeking a highly skilled and motivated Business Data Analyst with a strong background in sales, marketing, and revenue data analysis. As a member of our dynamic team, you will play a crucial role in utilizing cutting-edge data visualization and AI techniques to uncover actionable insights for business users. You will be responsible for solving challenging data problems, applying statistical analysis to forecast trends, and participating in all stages of the data lifecycle from requirement gathering to interpretation. The ideal candidate will be an expert in building dashboards / reports, proficient in complex data modeling and architecture, and unafraid of navigating intricate and disconnected data landscapes.
Working as part of the Data, Models, and Decisions (DMD) team, the successful candidate has an opportunity to join an innovative data science and engineering team that’s operationalizing data across the organization. We see model-driven processes and workflows as a means to reduce uncertainty, reveal opportunity, and generate operational leverage that collectively create a new dimension of competitive advantage and lay the foundation for new revenue streams.
You will:
- You can operate in a fast paced, dynamic environment
- You are an expert on Qualitative and Quantitative data analysis
- You have mastered the art of data presentation through dashboards and reports
- You understand the Sales pipeline, Marketing funnel and Accounting functions
- You are highly skilled in data modeling and database queries
- You relate to our core principles and want to work with experts in their respective fields
You have:
- Demonstrated ability to independently uncover insights and relationships across numerous datasets
- 3+ years of experience analyzing data and creating dashboards and reports (PowerBI - Preferred)
- 2+ years of experience interpreting and writing advanced SQL
- 1+ years of experience in Python and good working knowledge of pandas and matplotlib
- Bachelor’s degree in Computer Science, Statistics, or another quantitative field
- Ability to work closely with teammates in a highly collaborative environment and simultaneously be a self-starter with strong individual contributions
- Excellent communication and presentation skills
Benefits:
The salary range for this role will be between $[ ] to $[ ]. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:
- Health: medical, dental, and vision insurance and wellbeing resources and programs
- Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
- Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
- Family: parental leave, maternity support, fertility services
- Development: tuition reimbursement and access to internal professional development resources.
- Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
Why you’ll love working here:
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.
Belonging at LivePerson:
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
