Healthcare Scheduling Coordinator, Care Planning, needed ASAP! $30/hr

Full-time Healthcare Scheduling Coordinator, Care Planning: 9 month contract. Hiring ASAP!!

Organization: Legacy Care Group 

About Us:

Since our inception in 2019, Legacy Care Group has become a leader in Nurse Staffing Solutions and community-based healthcare operations in Massachusetts. As a nurse-led organization, we have established a reputation for our highly personalized and collaborative approach. Our expertise has enabled us to fulfill some of the largest emergent staffing requests in the state, creating a vast network of local nurse contacts and becoming a vital resource for healthcare institutions. We pride ourselves on our close partnerships with major organizations, delivering both emergent and non-emergent healthcare staffing needs with precision and care.

Position: Full-time Scheduling Coordinator, Care Planning 

Schedule: Day shift, 8 hours/day; 40 hours/week. 

Rate: $30/hr

Job Description:

Legacy Care Group is partnering with Commonwealth Care Alliance and is seeking compassionate and skilled Scheduling Coordinators. The Scheduling Coordinator is part of a Care Planning Unit Team that is responsible for telephonic outreach to CCA members with the goal of scheduling an appointment for a comprehensive health needs assessment. The Scheduling Coordinator also provides administrative support to Care Planning Operations and works closely with nurse assessors to enable them to meet with members in the most efficient way possible. Individuals in this role must be exceptional in their ability to connect with members virtually, successfully engaging scheduling an appointment for an office or in-home meeting with a nurse who will assess member needs and create a plan for member services, and must have analytic and common sense ability to schedule geographically efficient visits.

This role has a focus on community-health and providing support to individuals in under-served populations. Your experience and expertise can contribute to improving healthcare outcomes for our communities.

Key Responsibilities:

• Places or answers a prescribed number of calls per day to make or confirm home or office visit
  appointments.
• Meets successful appointment expectations in addition to call volume expectations.
• Works with Member Services to arrange for member transportation when needed.
• Communicates with CPU nurses regarding schedule, cancellations and important information
  regarding special conditions or directions needed to meet members.
• Handles incoming and outgoing calls in a courteous manner while communicating the importance of
  the care planning visit.
• Accurately documents call attempts and scheduling information.
• Becomes familiar with Massachusetts town geography to create daily schedules for care planning
  nurses that minimize travel time.
• Works with Scheduling Team to achieve maximum results connecting with members and achieving
  team goals for successful appointments.
• During scheduled periods, provides administrative support to the Care Planning operation by
  preparing outreach packets, scanning documents into medical records, and updating member
  information in databases.
• Maintains member confidentiality at all times.
• Conduct test calls via telehealth technologies (video, chat, etc.) to support CCA members and enable
  successful telehealth appointments
• Additional duties as requested by supervisor, the CPU Operations Manager

Expectations for All Employees

Demonstrate integrity by working with passion, commitment, and honesty, acting in the best interests of colleagues and members. Approach work in a collaborating and caring manner interacting with insight, sincerity, and compassion. Demonstrate accountability by delivering on commitments, owning mistakes as well as successes, and contributing to an empowering environment where the focus is on solving problems and learning from errors. Recognize and respect diversity in all forms. Strive for excellence in the fulfillment of CCA’s mission through quality, innovation, and continuous learning. Demonstrate initiative, flexibility, and openness to change. Represent CCA and its clinical affiliates with professionalism. Keep current and proficient with necessary skills and knowledge. Self-identify training and development needs relevant to work area and responsibilities. Adhere to all applicable compliance requirements including but not limited to:

• Complete required compliance training in a timely manner
• Review Code of Conduct at least annually and promote and enforce CCA’s Code of Conduct
• Promote and enforce CCA’s compliance program
• Adhere to CCA’s Policy & Procedures
• Promptly, in good faith, report any instances of suspected fraud, waste and abuse; suspected privacy
  and/or security incidents; or any compliance concerns identified
• Ensure confidentiality of member and company proprietary information is maintained

Job Requirements

Education:

• Associate's Degree or equivalent experience. Bachelor's Degree preferred.

Experience:

• Required
  • Two years work experience
  • Prior customer service work experience
    required
• Preferred
  • Experience in a health care environment
    preferred
  • Customer service experience is preferably
    in a contact/call center environment;
    retail/sales experience acceptable
  • Experience with electronic medical record
    strongly preferred (eCW a plus)

Skills: 

• Strong communication, interpersonal and
  team skills
• Ability to exercise judgment in dealing with
  sensitive, confidential information
• Ability to learn new information and
  processes rapidly
• High level of comfort working with an
  ethnically diverse group of people with
  disabilities
• Ability to exercise judgment in dealing with
  sensitive, confidential information
• Detail-oriented with the ability to enter
  information accurately into electronic
  systems
• Ability to handle a high volume of calls and
  switch between multiple tasks and systems
• Willing to learn and utilize telehealth
  technologies (video, chat, etc.) to support
  CCA members and enable successful
  telehealth appointments, when appropriate.

Languages

• Required
  • English
• Preferred
  • Bilingual in Spanish, Vietnamese, Portuguese or Russian very desirable

We are an equal opportunity employer and welcome applications from all qualified individuals.