About Known

Known is a modern marketing company engineered for the unprecedented challenges and opportunities facing marketers today. Known pairs PhD data scientists with award-winning creatives, expert research teams and strategists. Known is anchored by two decades of groundbreaking market research and data science capabilities, which uniquely empower our marketing strategy and acclaimed creative groups, who produce some of the most innovative, cutting-edge creative work in culture. The result? Marketing that is predisposed to succeed and be persistently optimized, directly impacting clients' bottom lines. Our clients span the leading brands in finance, technology, media, CPG, real estate and many other categories.  Known is growing and currently has over 400 employees in 6 US cities including Seattle, San Francisco, Los Angeles, Austin, Boston and New York. Our teams have won multiple Emmys, Clios, Effies, Cannes Lions Awards and ProMax Agency of the Year three times.

The Position

Our Client Experience team is the epicenter of our organization. As Known continues to grow at a rapid rate, so is our need to bring on additional leaders.

As a VP, Client Experience you have earned the respect of your colleagues and senior leadership through your demonstrated skills as an operational authority, innovative leader and trusted client partner.

In this position, you will be responsible for the day-to-day management of a variety of clients’ brands through the building of trusted partnerships with clients, your team and other agency partners. You are also a top-notch developer and mentor of your team, managing your team’s performance and success. You are a fine-tuned collaborator reaching across the aisle to your agency colleagues and partners to achieve your clients’ goals.

As the right-hand lieutenant, this position reports to the SVP, Client Experience and will work collaboratively with other leaders within the company.

The ideal candidate:

  • Bachelor’s degree with 10+ years of experience at an integrated, full-service advertising agency
  • Experience successfully managing, developing, and mentoring others
  • Proven success leading and managing multiple top-tier client accounts
  • Experience with performance marketing
  • End-to-end project management experience from statement of work and finance set-up through execution
  • Ability to think strategically, analytically, and proactively about diverse business problems
  • Experience orchestrating cross-functional project teams, especially virtual teams, with confidence
  • Proven experience building deep, trusted relationships with clients
  • Ability to manage and be accountable for client satisfaction and retention
  • Superb communication, storytelling, and presentation skills
  • Passion for managing quality and accuracy
  • A love for building presentations in PowerPoint and Slides and making other people’s slides better
  • Familiarity with statistics, basic Excel, and data science thinking and concepts a plus
  • Experience working in a fast-paced – and a fast-growing – agency environment 

What we are additionally looking for

Quality: On the “get it right” versus “get it done” scale, we are the “get it right” type of company. We would rather do something 98% right as opposed to getting it 60% right in much less time.  But we work under time constraints, so you shouldn’t be afraid of pressure to get things right AND on-time.

Curiosity and Intellectual Chops: People at Known are smart and intellectually curious.  You will find yourself in conversations about music, geo-political events, and the best place to get tacos on the road from San Francisco to Fresno, but we also talk about our favorite Excel functions with a nerdy glee, read white papers about statistics, and we’ll plug away until we find the best way to synthesize 100 charts into one powerful slide. We have an insatiable appetite for learning and expect you to teach us some new things. 

Culture: This isn’t a typical agency environment and people looking for a traditional ad or marketing agency should keep on looking. We’re humble, kind and hard-working marketers, creatives, brand strategists, researchers, media strategists and data scientists. We believe that our collective skills, diverse backgrounds, and passion for problem-solving yields not only remarkable solutions for our clients, but a respectful and fun culture that supports the unlimited potential of each employee.

If you have read this far and are saying to yourself, “they just described me to a T…”If you are chomping at the bit and are already envisioning yourself working at Known…We are waiting for you.

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Known are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.