WE HAVE CREATED A WORLD WHERE ART AND SCIENCE ARE BEST FRIENDS

Known is a modern marketing company engineered for the unprecedented opportunities and challenges facing marketers today. We are about 200+ people strong, pairing PhD data scientists with award-winning creatives, strategists, engineers and expert research teams to produce some of the most innovative and cutting-edge creative work in culture. We believe that when creative truly collaborates with science, strategy, and technology, amazing things can happen. 

Ad Age touted that “Known may be the ultimate example of a full-service agency,” and honored us two prestigious recognitions this year: being named #3 on The A-List as one of the top agencies in the world, and awarded Ad Age’s Data & Insights Agency of the year for the second year in a row. Without our incredible partnerships with our clients, spanning across the leading brands in finance, technology, entertainment, media, CPG, real estate, and many other categories, honors like this could not be possible, and also have helped us earn additional awards and recognitions over the years like: Emmys, Clios Entertainment and Sports Awards, Effies, Cannes Lions Awards, ProMax Agency of the Year, and Digiday’s Most Innovative Media Agency to name a few.

We couldn’t create this award-winning work without seeking out and hiring the best talent. What does it mean to be a Knowner? We are curious innovators, knowledge-hunters who are constantly challenging ourselves to do better and be better for our clients, for our team and for our world at large. Our offices around the U.S. are open and while most of our people work in a hybrid setting, we are a distributed workforce with a number of Knowners working remotely.

BUT ENOUGH ABOUT US, LET'S TALK ABOUT YOU

About the role:

The Ad Operations Supervisor is a crucial member of the Media Science group, offering technical campaign launch and management support to Known’s media teams. This role reports to the Media Science lead and is pivotal in driving operational excellence and innovation in our ad operations.

This role demands a proactive, solution-oriented mindset, with a keen eye for detail and a commitment to operational and quality excellence. The Ad Operations Supervisor will play a key role in shaping the operational success of our media campaigns, driving continuous improvement and innovation in our ad operations practices.

WHO YOU ARE AND WHAT YOU HAVE

  • 3+ years of hands-on experience in digital operations within media agencies, with a strong focus on ad tagging, pixeling, ad trafficking, and troubleshooting within an executional workflow
  • Deep understanding of and passion for the ad-tech landscape
  • Ability to work independently with minimal supervision and execute tactical responsibilities effectively according to shared timelines 
  • Expertise in HTML, JavaScript, and other web technologies for effective ad tag and pixel implementation.
  • High attention to detail with a commitment to QA
  • Advanced Excel skills for managing and analyzing campaign data.

Must have (technical):

  • Pixeling experience for tracking/measurement: Knowledge and proficiency on major tracking platforms such as Google Tag Manager (GTM). Functional knowledge of other tag management solutions (Adobe, Tealium, Oracle, Segment) preferred. App tracking a major plus.
  • Working knowledge of tag/event management of major social platforms (Meta, Youtube, LinkedIn, Tiktok, X, Snap etc.) Ad server tagging : Google Campaign Manager (GCM) 

WHAT YOU’LL DO

Team Collaboration and Leadership Expectations:

  • Supervise and mentor an Ad Ops Specialist, providing guidance and support to ensure high-quality campaign execution and continued career development.
  • Foster a collaborative environment and guide Ad Ops communications across the media practice, ensuring seamless integration and alignment with broader team goals.
  • Lead by example in maintaining high standards of professionalism and operational excellence.

Ad Operations Efficiency and Quality Assurance:

  • Focus on the quality of Ad Operation implementation, emphasizing the accuracy and efficiency of ad tagging and pixeling processes.
  • Monitor operational efficiency and quality assurance, ensuring all campaigns are executed flawlessly and meet internal standards.
  • Regularly evaluate and optimize workflows and processes to enhance team productivity and campaign performance.

Strategic Contribution:

  • Stay abreast of industry changes, particularly related to ad tech, privacy regulations, and cookie deprecation, to anticipate and mitigate potential impacts on campaign execution.
  • Lead research and analysis on emerging trends in the ad tech industry, providing actionable insights and recommendations for adapting to these changes.
  • Contribute to the development of operational strategies and innovative solutions that address evolving market conditions and client needs.

Ad Operations Execution and Oversight:

  • Oversee the end-to-end process of multi-platform advertising campaign execution, from advising pre-campaign planning including measurement and attribution setup to post-launch analysis and optimization.
  • Ensure the accurate setup of ad tags and pixels, collaborating with media partners and creative teams to meet technical requirements and campaign objectives.
  • Manage and optimize the Creative Rotation Sheet (CRS), ensuring all details are current and accurately reflect campaign specifications.
  • Troubleshoot and resolve any ad serving or tracking issues promptly, maintaining campaign integrity and performance.
  • Collaborate with digital media teams to implement creative and strategic campaign adjustments as needed.

SOME OF OUR PERKS

  • Unlimited paid time off
  • 401k with company matching and no vesting period
  • Annual bonuses
  • Generous medical plan
  • Paid parental leave

ONE LAST THING TO ASK YOURSELF

All this might sound great, but you’re probably still wondering, “Would I be a good fit for Known?” or “Would Known be a good fit for me?” Our culture is propped up by four values that we aspire to every day: We are one team. We see the good. We never stop learning. There’s always a better way. At Known we are setting out to build something more than just a company. We are building a legacy filled with exceptionally talented people with a kaleidoscope of backgrounds, experiences, and origin stories who feel encouraged and empowered to bring their whole selves to work, and to partner with us in molding and shaping our culture through our values.

Known is an equal opportunity employer and does not discriminate against employees or qualified job applicants on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or locally protected class.

The base salary for this position is $95K - $115K.

            This range is posted in compliance with state and municipal Pay Transparency laws. In addition to base compensation, this role is eligible to receive additional Known benefits.

#LI-RR1

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