At Kinaxis, who we are is grounded in our common belief that people matter. Each one of us plays an important part in accomplishing our work, building our culture and making a global impact.

Every day, we’re empowered to work together to help our customers make fast, confident planning decisions. This is how we create a better planet – for each other, for our customers and for generations to come. Our cloud-based platform RapidResponse ensures that the products we need – everything from medicine and cars, to day-to-day items like toothpaste – make it to market and into our hands when we need them with minimal ecological footprint.

We make the world better, and you can too.

Business Application Developer, ServiceNow

Job location:  This position will work from our Ottawa office where you will be required to work 2-3 days from the office. If you are based in Toronto or Montreal you will have an option to work fully remote.

About the team

The Business Application Developer, ServiceNow contributes to the work on highly integrated applications and platforms that drive the business forward. Partnering with senior developers and business analysts, the incumbent supports the team in developing new user experiences and creating digital solutions to solve challenges within ServiceNow. The incumbent ensures that business applications meet compliance requirements and provides efficient solutions to team members within Corporate IT on the necessary support and enhancement of our business applications.

What you will do

  • Support the implementation of new application projects, and provide support for our platforms and business applications, specifically ServiceNow, including upgrades, enhancements, fixes, and features, in collaboration with business SMEs, and team members within Solution Architecture and Business Analysis.
  • Participate in delivering system testing; configuring, automating, documenting, and performing test cases and test scripts to identify and correct issues or to verify desired functionality.
  • Design, develop, and document solutions on new platforms and applications, and support the testing of new features and capabilities on existing applications and platforms, providing best practices and analysis to the rest of the team.
  • Contribute to code reviews, adopting and documenting code and configuration management best practices.
  • Work in collaboration with your team to deliver projects on Agile methodology.

What we are looking for

  • Minimum 5 years of experience in developing on cloud-based business applications.
  • Bachelor’s Degree in Computer Science, Information Technology, Management Information Systems, or related field.
  • Excellent communication and interpersonal skills, including change management expertise and the ability to translate complex, technical requirements for a non-technical audience.
  • Strong relationship-building and influencing skills and the ability to prioritize business requirements appropriately through a collaborative partnership approach.
  • Ability to anticipate technical implications of decisions on platforms and applications, and proactively plan for the future.
  • Knowledge of cybersecurity and privacy considerations in systems.

What we have to offer

  • Challenging Work - We love solving highly complex problems. And as the global leaders in our industry, we never stop innovating—our work is never “done. That’s because across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they’re passionate about.
  • Great People - We take our work seriously, but we don’t take ourselves too seriously! It’s in our DNA to celebrate, laugh, and have fun. We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
  • Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
  • Diversity, Equity and Inclusion - Diversity, equity and inclusion are more than words to us. They are the guiding principles for building a culture where we celebrate each others’ differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen. 

For more information, visit the Kinaxis web site at or the company’s blog at

Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

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North America

Diversity, equity and inclusion are more than words to us. They are the guiding principles for building a culture where we celebrate each other’s differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen. The information collected below will help Kinaxis to better understand who is interested in joining our team and ensure we are considering a diverse group of people for our open roles. Your response will be anonymous and will only be presented in an aggregated fashion. This data will not be disclosed outside of the company. Your answers, participation or non-participation will not affect Kinaxis's consideration of your candidacy.

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