At Kinaxis, who we are is grounded in our common belief that people matter. Each one of us plays an important part in accomplishing our work, building our culture and making a global impact.

Every day, we’re empowered to work together to help our customers make fast, confident planning decisions. This is how we create a better planet – for each other, for our customers and for generations to come. Our cloud-based platform RapidResponse ensures that the products we need – everything from medicine and cars, to day-to-day items like toothpaste – make it to market and into our hands when we need them with minimal ecological footprint.

We make the world better, and you can too.

COE Principal - Design and Deployment Assurance

Job location: This position is to be hired in (Canada or USA) and will be remote unless you live in the Ottawa area in which the role will be hybrid

About the team

The Centre of Excellence (COE) team focuses on our customer's most pressing business and performance needs and is committed to helping solve their complex challenges. Design and Deployment Assurance is a program that assists complex deployments with the intent of highlighting and resolving issues early, with the goal of getting the customer to a successful go live. As a member of the Center of Excellence, the COE Principal - DDA will serve as a Subject Matter Expert (SME) on our customer’s more complex deployments, providing guidance for the Partner/Kinaxis Deployment team.  Having a thorough understanding of RapidResponse and deployment practices across multiple Kinaxis verticals, they will work to ensure best practices and leading-edge deployment processes are in place for the customer.

What you will do

  • Understand the overall strategic direction of the COE and work with the Principals and Advisors to ensure Best Practices are up to date and relevant.
  • Assess and review the potential risks of deployments as new accounts are onboarded to Kinaxis.
  • Provide support, guidance, and mentorship to deployment teams on complex customer issues / escalations of critical nature.
  • Identify and report on areas of risk during the design phase of an assigned deployment project and ensure stakeholders are aware of the risk and mitigation options for any areas of concern.
  • Ensure that each milestone of a deployment project assigned has been reviewed and communicate with the key stakeholders further potential risk or key decisions that are needed.
  • Act as a trusted advisor to Kinaxis customers and internal stakeholders, representing the COE and promoting the usage of best practices throughout the RapidResponse solution
  • Partner with the COE principals and Advisors on growing our knowledge content to ensure the learnings of each deployment are well documented.

What we are looking for

  • Minimum 10 years relevant experience in supply chain management disciplines
  • 5-10 years of relevant experience in business consulting and technology programs with 4+ years leading deployments in Kinaxis' own RapidResponse solution.
  • Deep domain knowledge of two or more functional supply chain and planning processes such as S&OP, Demand Planning, Master Production Scheduling and/or Inventory Management
  • High level understanding of the software development life cycle, and how SaaS organizations deliver software
  • Strong functional knowledge of software integration landscape
  • Strong functional knowledge of SAP, Oracle, or other ERP systems
  • Experience leading, mentoring, reviewing and supporting junior team members
  • Ability to travel 25-40%


  • Post-secondary degree or diploma in a related field
  • Currently possess or be able to obtain Kinaxis RapidResponse Level 1 Solution Architect Certification
  • Kinaxis Change Management or other CM certifications considered an asset

What we have to offer

  • Challenging Work - We love solving highly complex problems. And as the global leaders in our industry, we never stop innovating—our work is never “done. That’s because across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they’re passionate about.
  • Great People - We take our work seriously, but we don’t take ourselves too seriously! It’s in our DNA to celebrate, laugh, and have fun. We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
  • Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
  • Diversity, Equity and Inclusion - Diversity, equity and inclusion are more than words to us. They are the guiding principles for building a culture where we celebrate each others’ differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen. 

For more information, visit the Kinaxis web site at or the company’s blog at

Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

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Diversity, equity and inclusion are more than words to us. They are the guiding principles for building a culture where we celebrate each other’s differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen. The information collected below will help Kinaxis to better understand who is interested in joining our team and ensure we are considering a diverse group of people for our open roles. Your response will be anonymous and will only be presented in an aggregated fashion. This data will not be disclosed outside of the company. Your answers, participation or non-participation will not affect Kinaxis's consideration of your candidacy.

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