About Khan Academy
Khan Academy is a nonprofit on a mission to provide a free, world-class education to anyone, anywhere. We already reach millions of students every month and are growing rapidly. We’re building a library of high-quality instructional and practice resources that empowers learners and the teachers who support them.
Khan Academy has begun its journey to selling and supporting an end to end supplemental learning solution to entire school districts. This shift from serving independent learners to being an enterprise-type product will come with numerous changes in how we support all of the stakeholders within our District customers.
About the District Product Team
One of the changes we have made is creating a District Product Team. This team owns the strategy to drive scale of the Khan Academy Learning Experience in classrooms around the world through school districts and other entities; responsible for rostering, account activation, school and district level reports, product integrations with other District/Classroom systems, and data. The team also partners with our Learning Experience team to prioritize product capabilities that unlock opportunities to drive further scale and impact and with our District Partners team.
This function would also work to ensure smooth technical coordination between Khan Academy and our district customers.
About the Associate Product Manager Role
In order to continue our transition to being an “enterprise” provider and serving school Districts, we are creating a new role on the Districts Product Management team. This is a hybrid role - part Product Manager and part Technical Sales Manager.
Develops products and features that help districts and other entities to implement, manage, and drive impact at scale with Khan Academy.
- Owns current District reports including how they all work today, especially how LTv2 & MLC work, how the data ladders up from student to teacher to school to District Admin, & how the reports relate to each other.
- Develop a deep understanding of key questions District & School Leaders are asking about activation and progress, develop a perspective on which questions can be answered, which are not, and how we can best solve for users short and long term.
- Owns and drives the plan to address District & School Leader feedback through training, documentation, and the product
For each District IT leader, the Khan Technical Sales Manager would be their key partner on technical questions, product capabilities and changes, technical obstacles, system integration issues, etc.
- Product expertise. This role is an end-to-end product expert who can communicate the technological capabilities and processes of all Khan Academy products for an external audience. When new products, features, or processes emerge at Khan Academy, this individual is among the first to fully understand and communicate these changes. Develop artifacts to communicate the standard technical information clearly to district partners at scale.
- Technical sales. Lead technical sales conversations and facilitate technical sales presentations with district IT departments. Earn buy-in from the IT department and proactively identify any technology-dependent obstacles to a successful product roll-out.
- Technical planning and implementation. Lead proactive technical planning process with each district. Ensure a smooth technical roll-out of Khan Academy at the start of each school year. Develop and communicate scalable workarounds to issues experienced by district partners. Lead training sessions with IT departments before and during implementation.
- Relationship management. Become a trusted advisor of key IT stakeholders in our district partners. Enable successful district partnerships by connecting processes and implementation plans between the curricular and technology departments of each district partner. This can involve in-person trips to districts and/or schools.
- Deep intuition and passion for what makes a great product as well as a desire to help Khan Academy bring a free, world-class education to anyone, anywhere.
- 2+ years experience in product management or related field
- Excellent communication skills, including the ability to clearly articulate a vision and strategy
- Experience working closely with engineers and designers on technical, architectural problems
- Strong data, metrics, and analysis skills
- Bachelor's degree in computer science or a related field; or equivalent experience.
- Deep empathy for learners around the world and a curiosity about what makes a great learning experience. You love learning and are excited about helping others learn to love learning. You’re motivated to learn new things, experiment, and share what you learn with the world.
- A super-user that is really comfortable with technology. Consistently learning about and using new technology and new solutions.
- Comfortable with explaining how technology and systems work in a clear and simple way to both technical partners and to users who aren’t technical.
- Comfortable with public speaking and presenting to audiences of district & school leaders
- Ability to travel 3-5 days a month during sales and back-to-school seasons ( about 6 months)
About our benefits
We may be a non-profit, but we reward our talented team extremely well!
- Highly competitive salaries and annual bonuses
- Ample paid time off as needed – we are about getting things done, not face time
- Generous parental leave
- Flexible work and time-off schedules to encourage work-family balance and holidays
- Delicious catered lunch daily plus lots of snacks and beverages
- Great location: short walking distance to Caltrain and downtown Mountain View.
- Awesome team events, on-sites and off-sites, company parties and BBQs, and weekly board game nights
- A fun, high-caliber team that trusts you and gives you the freedom to be brilliant
- The ability to improve real lives and the opportunity to work on high-impact software and programs that are already defining the future of education
- Affinity groups where parents, Black and Latinx, women and gender minorities, and LGBT+ identified folks support one another
- And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance including medical, dental, vision, and life
How to apply
- Attach your resume to the job posting on our Khan Careers page
- Address the following scenario: Imagine you are working with a District Administrator from a new District customer and they are sharing feedback with you that teachers are reporting that their class rosters are not accurate. Outline how you would approach this conversation.
- Address the following prompt: We believe that reaching all learners requires a team that is diverse in every respect, and we are looking for individuals who will help us fulfill our mission by adding to the diversity of our team’s experiences, perspectives, and mindsets. With that in mind, tell us briefly how your experiences and perspectives - whether personal, professional, academic, or in your own classroom - would contribute to the diversity of our team and our ability to understand and address the needs of all learners.
- Sal’s TED talk from 2011
- Sal’s TED talk from 2015
- You Can Learn Anything: https://www.khanacademy.org/youcanlearnanything
- Our team: http://www.khanacademy.org/about/the-team
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.