JUUL's mission is to improve the lives of the world’s one billion adult smokers by driving innovation to eliminate cigarettes. JUUL is the number one US-based vapor product. Headquartered in San Francisco and backed by leading technology investors including Tiger Global, Fidelity Investments and Tao Invest LLC, JUUL Labs is disrupting one of the world’s largest and oldest industries.

We’re an exceptional team with backgrounds in technology, healthcare, CPG and biotech, and we’re growing rapidly to deliver on our mission. We’re actively looking to hire the world’s best scientists, engineers, designers, product managers, supply chain experts, customer service and business professionals.


JUUL Labs is searching for a Senior Director, Quality to oversee Quality supplier systems and the Quality team in the APAC region. They will be based out of Suzhou, Shenzhen, or Singapore. They will work with our CMs, and establish and maintain quality engineering methodologies, systems, and practices which meet FDA/ISO, customer, and regulatory requirements.

  • Serves as a JUUL Quality representative abroad to improve awareness, visibility, communication on quality initiatives to support departmental, functional, site, divisional and corporate quality goals and priorities
  • Provides guidance and expertise to cross functional stakeholders on matters pertaining to supplier controls, significant concerns related to supplier quality performance, risk-based audit execution, issue escalation, and compliance
  • In all actions, demonstrates a primary commitment to consumer safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures
  • Leads a team of employees in the achievement of organizational goals.  Guides, coaches, directs, and develops direct reports, and if applicable, drives those practices throughout their organization
  • Fosters a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives
  • Develops and articulates a strategic vision for areas of responsibility. Leads assigned departments by developing, communicating, and building consensus for goals and programs that support division, business unit and company objectives
  • Determines and establishes organizational structures and supervisory relationships, subject to top management approval
  •  Responsible for managing a major segment of the site function, plant, division, and/or region
  • Contributes ideas for improving work processes and achieving organizational goals; investigates and solves problems that impact work processes and personnel in multiple units or departments
  • Represents the organizational unit as the prime internal and external contact on contracts or operations. Conducts briefings and technical meetings for top management and customer representatives
  • Provides quality leadership for network projects to achieve streamlined and harmonized processes aligned with global health authority requirements and expectations
  • Drives our Supplier Management and Quality program working with procurement and supply chain to enable robust supplier management and streamlined oversight processes
  • Delivers on strategic initiatives in network raw material and component programs to ensure timely and efficient implementation including material certification and testing
  • Working with the site quality and compliance teams, develop network solutions to global Quality issues in priority areas


  • Minimum of 15 years of experience in medical device/pharmaceutical manufacturing environments
  • Minimum of 10 years of management experience 
  • Ability to build strong, trusting relationships, and work across divisions, diverse business backgrounds and cultures
  • Excellent communication and interpersonal skills, with the ability to interface with a broad range of internal and external stakeholders at all levels of the organization
  • Demonstrated capability to achieve success when working and leading virtual teams in a matrix organization by building strong collaborative relationships
  • Demonstrated experience leading through influence and working in cross functional teams to investigate and manage quality and compliance related issues
  • Demonstrated ability to operate independently and have appropriate judgement to make or facilitate decisions
  • Strong project management and execution skills, and is able to manage multiple projects and prioritize as needed. Ability to plan and conduct projects within a multi-disciplinary environment
  • Has a proven track record of delivering results and is action oriented
  • Excellent written and verbal communication skills: Fluent in English  
  • International and Domestic travel to supplier locations, up to 70%


EDUCATION: Bachelor’s Degree in Engineering, Life Sciences, or Applied Sciences. Master’s degree preferred



  • A place to grow your career. We’ll help you set big goals - and exceed them
  • People. Work with talented, committed and supportive teammates
  • Equity and performance bonuses. Every employee is a stakeholder in our success
  • Cell phone subsidy, commuter benefits and discounts on JUUL products
  • Excellent medical, dental and vision benefits
Vapor, JUUL, Work Culture, Fast Paced, Start-up, Growth, Vape, Technology, Software, Hardware, Consumer Electronics, Manufacturing, Design, Product, Disruptive, Revolutionary, Cutting Edge, App, Android, eCommerce, B2C, San Francisco, Bay Area, IoT, San Jose, Los Angeles

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