THE COMPANY:

JUUL was founded by former smokers, James and Adam, with the goal of improving the lives of the one billion adult smokers. We envision a world where fewer people use cigarettes, and where people who smoke cigarettes have the tools to reduce or eliminate their consumption entirely, should they so desire.

JUUL's mission is to improve the lives of the world’s one billion adult smokers by driving innovation to eliminate cigarettes. JUUL is the number one US-based vapor product. Headquartered in San Francisco and backed by leading technology investors including Tiger Global, Fidelity Investments and Tao Invest LLC, JUUL Labs is disrupting one of the world’s largest and oldest industries.

We’re an exceptional team with backgrounds in technology, healthcare, CPG and biotech, and we’re growing rapidly to deliver on our mission. We’re actively looking to hire the world’s best scientists, engineers, designers, product managers, supply chain experts, customer service and business professionals.

As part of the Youth Prevention team, your work is critical to the success of the company and will have visibility at the highest levels of JUUL.

ROLES AND RESPONSIBILITIES:

JUUL is seeking a high caliber Senior Manager of Regional Operations to join JUUL’s Youth Prevention team, supporting operational execution of one of the company’s highest priority initiatives. The mission of the Youth Prevention Operations group is to maximize the program’s results by being the objective, trusted partner to the organization – through creative problem solving, operational excellence and cross-functional collaboration. 

Who you are: You have a passion for turning ideas into efficient operations and high quality customer experiences. You are a master of project management planning and delivery. You can influence without authority and are skilled at communicating across levels and functions. You are always looking to improve processes and are reflective on improving your own processes. You measure effectiveness and you make us better month over month. You are a relationship builder who cares passionately about the customer and how we deliver value each day. You enjoy coaching people and helping them find their own passions. You have a bias for action and thrive in matrixed, fast paced environment. You have demonstrated the ability to learn quickly and work effectively in a rapidly changing environment and deal with the stresses and tensions of a high profile area. You understand how to work directly with a large number of cross functional stakeholders and can drive teams with differing perspectives in a unifying direction. If you are committed to growing our team in program management thinking, and you are passionate about the intersection of speed and quality, then we want to hear from you.

As a part of this team, you will serve as the primary point of contact in a region, working with the region’s sales director to launch and execute a high-priority Youth Prevention initiative. You will work hand in hand with Sales, Digital, Government Relations, Enablement, Trade Marketing, Communications, Legal and various other departments to meet all deadlines necessary to ensure an on-time launch and smooth execution.

  • Translate HQ initiatives to regional level and help drive alignment and develop processes at regional level that have potential to scale 
  • Ensuring the team is performing against organization goals and company OKRs
  • Track progress through setting up the right cadences and report progress against OKRs to teams, cross-functional stakeholders and leadership.
  • Coordinating functions (compliance/legal, sales, enablement, government relations, finance, systems, etc.) to ensure all stakeholders are aligned and executing towards the go to market plan; Identify cross-functional dependencies, prioritize resource investment and drive organizational focus.
  • Working with the team on balancing multiple priorities, unexpected projects that come up
  • Keeping management up-to-speed on progress against targets, potential blockers and other key developments
  • Run strategic initiatives, putting in place strong project controls for high quality and timely delivery.
  • Identify root cause and troubleshoot people, process, technology issues that constrain teams from making progress and be “hands on” in facilitating the required conversations and be a trusted advisor to leadership on changes that are needed.
  • Think systematically in putting in place processes that can scale and sustain a large cross-functional organization.
  • Draw insights from qualitative and quantitative analysis, synthesize summaries and make recommendations.
  • Create compelling presentations to effectively communicate complex issues to the executive team and to external stakeholders.
  • Ability to travel regionally on a regular basis.

 PERSONAL AND PROFESSIONAL QUALIFICATIONS: 

  • 3-5+ years as a project manager, program manager or sales operations manager
  • Experience in the consumer goods industry and/or management consulting a plus.
  • Fluency with operational metrics and an appetite to define and improve them
  • Bachelor's degree or equivalent work experience
  • Power to influence peers / managers and build consensus while dealing with ambiguity
  • Experience in problem solving and providing business insights and recommendations from data sets
  • Proven stakeholder management experience – including managing multiple partners simultaneously
  • Think like an owner and do what it takes to drive successful outcomes
  • Detail oriented, highly organized both personally and at a team/project level
  • Excellent communication skills, ability to drive alignment through influence
  • Strong sense of organizational awareness and general curiosity
  • You have a strong bias towards action
  • Proactive, embracing the unknown and are comfortable operating with autonomy 
  • Not afraid of diving into unknown problems, finding a solution, and building ongoing processes
  • Comfortable with modern collaboration software (Google sheets, Google docs, Google slides, Wiki, Slack)

JUUL LABS PERKS & BENEFITS:

  • A place to grow your career. We’ll help you set big goals - and exceed them
  • People. Work with talented, committed and supportive teammates
  • Equity and performance bonuses. Every employee is a stakeholder in our success
  • Boundless snacks and drinks
  • Cell phone subsidy, commuter benefits and discounts on JUUL products
  • Excellent medical, dental and vision benefits
  • Position is located in San Francisco
Vapor, JUUL, Work Culture, Fast Paced, Start-up, Growth, Vape, Technology, Software, Hardware, Consumer Electronics, Manufacturing, Design, Product, Disruptive, Revolutionary, Cutting Edge, App, Android, eCommerce, B2C, San Francisco, Bay Area, IoT, San Jose, Los Angeles

 

 

Apply for this Job

* Required

  
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at JUUL Labs are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.