JUUL's mission is to improve the lives of the world’s one billion adult smokers by driving innovation to eliminate cigarettes. JUUL is the number one US-based vapor product. Headquartered in San Francisco and backed by leading technology investors including Tiger Global, Fidelity Investments and Tao Invest LLC, JUUL Labs is disrupting one of the world’s largest and oldest industries.
We’re an exceptional team with backgrounds in technology, healthcare, CPG and biotech, and we’re growing rapidly to deliver on our mission. We’re actively looking to hire the world’s best scientists, engineers, designers, product managers, supply chain experts, customer service and business professionals.
As the JIRA Administrator, you will be the technical owner of Jira and Confluence for the company. Jira is a core application used by multiple departments in the company.. You will be responsible for ensuring that Jira is running and performing optimally at all times. You will be a key partner and SME working with the PMO to align Jira to our SDLC and best practices for running Agile. You will also be working with various users of the system on front-end configurations and support. You are naturally curious and like to solve problems. You are customer centric.
Knowledge and Experience:
●Experience supporting the system architecture of both cloud and server instances of JIRA
●Experience working in IT Operations with typical system administration responsibilities
related to networking, databases and user directories
●Experience using JIRA Rest API for viewing, editing, creating tickets
●Strong knowledge of Linux
●SQL understanding the JIRA database architecture and experience with relational DB
●Experience managing dev/test/prod environments
●Experience performing Level 2 and Level 3 support functions
●Excellent communication skills and experience in supporting technical and non-technical
●Solid understanding of Agile principles project management methodologies
●Perform JIRA, JIRA ServiceDesk and Confluence administration, creation and
●Install, manage and administer Jira add-ons, plugins, and extensions.
●Understand and Configure integrations with 3rd party applications and internal tools as
●Conduct training for employees and new hires on JIRA and Confluence regarding how to
use the tools, new functionality, etc.
●Provide User Management and grant user permissions
●Create and maintain detailed technical and user facing documentation.
●Resolve issues as they arise with JIRA Projects and Confluence in coordination with
other admins and Atlassian Support
●Proficient in understanding and adapting JQL
●Ability to exercise independent judgment and take action on it.
●Excellent analytical, mathematical, and creative problem-solving skills.
●Excellent listening, interpersonal, written, and oral communication skills.
●Logical and efficient, with keen attention to detail.
●Highly self-motivated and directed.
●Ability to effectively prioritize and execute tasks while under pressure.
●Strong customer service orientation.
●Experience working in a team-oriented, collaborative environment.
●Customer-centric Work Conditions
●On-call availability for [...] days per month.
●Sitting for extended periods of time.
●Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle
other computer components.
JUUL LABS PERKS & BENEFITS:
A place to grow your career. We’ll help you set big goals - and exceed them
People. Work with talented, committed and supportive teammates
Equity and performance bonuses. Every employee is a stakeholder in our success
Boundless snacks and drinks
Cell phone subsidy, commuter benefits and discounts on JUUL products
Excellent medical, dental and vision benefits
JUUL Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance. JUUL Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have the authorization to work for JUUL Labs in the US.
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