JUUL's mission is to improve the lives of the world’s one billion adult smokers by driving innovation to eliminate cigarettes. JUUL is the number one US-based vapor product. Headquartered in San Francisco and backed by leading technology investors including Tiger Global, Fidelity Investments and Tao Invest LLC, JUUL Labs is disrupting one of the world’s largest and oldest industries.

We’re an exceptional team with backgrounds in technology, healthcare, CPG and biotech, and we’re growing rapidly to deliver on our mission. We’re actively looking to hire the world’s best scientists, engineers, designers, product managers, supply chain experts, customer service and business professionals.


The MSL is responsible for providing fair balanced, objective, scientific information and education to health care professionals (HCPs), key opinion leaders (KOLs), managed care key decision makers (KDMs), and to internal business partners as required. The Senior Medical Science Liaison is responsible for identifying, building, and managing relationships with KOLs, HCPs, and other external stakeholders for their designated therapeutic area(s) as relevant and directed based on the individual team. For this role, you will be supporting our government affairs team, meeting with local and national governmental stakeholders, managed care organizations (MCOs), specialty pharmacy providers (SPPs), pharmaceutical benefit managers (PBMs), integrated delivery networks (IDNs), accountable care organizations (ACOs), employers and employee health benefits consultants (EHBCs). You will hold scientific discussions with local health departments, key policy makers, and governmental KOLs. As part of your discussions, your responsibilities will include summarizing and presenting complicated scientific information in a concise and accurate manner. Excellent communication skills needed


Role Competencies

  • Help shape a paradigm that explores potential for alternatives to cigarette smoking (over the full risk continuum of nicotine replacement) through scientific exchange with KOLs
  • Demonstrate fundamental therapeutic area and product knowledge to effectively contribute and support JUUL’s Medical Affairs strategies and objectives.
  • Appropriately engage in scientific exchange about JUUL’s products and ensure appropriate dissemination of clinical and scientific information.
  • Cultivate, maintain, and leverage mutually productive relationships and partnerships in the areas of medical education and clinical/scientific research with local, regional, and national KOLs, using scientific plans.
  • Identify and manage relationships with KOLs as advisors, investigators, and/or speakers for JUUL activities in accordance with company policies and relevant law.
  • Deliver high-impact clinical presentations to diverse audiences, including physicians, nurses, pharmacists, PA’s, dietitians, social workers, health department personnel, policy makers, and other key external customers including governmental agencies.
  • Build, update, and maintain KOL database in a timely manner
  • Leverage insights to support Medical Affairs activities, including advisory board meetings, medical congresses, and other activities as assigned.
  • Attend relevant scientific congresses and symposia.
  • Appropriately respond to unsolicited scientific and medical information requests.
  • Provide scientific support, internally and externally.
  • Maintain clinical and technical expertise in specific therapeutic area
  • Understand and support Clinical Research, including IIS projects, as appropriate.
  • Maintain cross-functional collaboration with internal teams: Business Planning, Patient Advocacy, Clinical, Regulatory, Legal, etc.
  • Contribute to the development and implementation of medical education strategies and initiatives, publication planning, development of medical education material, internal training, etc.
  • Perform and complete administrative responsibilities and internal projects timely, activity reports, KOL contact documentation, expense reports, etc.
  • Provide specific and time sensitive feedback to core team on program successes, challenges and opportunities.
  • Achieve all metrics as assigned
  • Fully comply with all laws, regulations and JUUL Labs Policies, Code of Conduct, all privacy and data guidelines, relevant state and federal laws and regulations.
  • Perform special projects and assignments as directed
  • Must hold a valid driver’s license
  • Work related travel expected to be up to 70%. Travel will include overnights and may involve weekends.



EDUCATION:  Doctorate in science (Ph.D.), Medicine (MD/DO), Pharmacy (Pharm.D.) Nurse Practitioner (NP), Physician Assistant (PA)

  • 5+ years clinical experience post degree preferably in the relevant specialty for which you are applying
  • 5+ years relevant related MSL experience
  • Must be self-motivated in working independently.
  • Excellent written and verbal communication skills
  • Public speaking experience preferred.
  • Effective and strong interpersonal skills combined with the ability to continually demonstrate poise, tact, diplomacy, and the ability to change the thinking of or gain acceptance from others in sensitive situations, without damage to the relationship.
  • Must be able to multi-task, organize, prioritize, and work effectively in a constantly changing environment and/or tight deadlines.
  • Adept at developing relationships and building networks with KOLs, HCPs, and managed care KDMs.
  • Works effectively in a team by maintaining a proactive and collaborative approach in managing situations involving both internal and external customers.
  • Exercises strong personal integrity to make sound and independent judgments
  • possess the ability to anticipate problems and come up with appropriate solutions in an organizational and analytical manner.
  • Working knowledge of Medical Affairs and knowledge of industry practice and regulations.
  • Demonstrates proficiency in MS Office technologies.
  • Individual must be able to handle multiple projects with tight deadlines.
  • Individual must be able to handle frequent overnight travel (domestic travel required at least approximately 70% of the time)
  • Candidates holding current Licensure must be in good standing and not currently or previously been debarred or excluded from a federal or state health program


  • A place to grow your career. We’ll help you set big goals - and exceed them
  • Work with talented, committed and supportive teammates
  • Equity and performance bonuses. Every employee is a stakeholder in our success
  • Cell phone and internet subsidy, transportation benefits and discounts on JUUL products
  • Excellent medical, dental and vision benefits

Apply for this Job

* Required
Almost there! Review your information then click 'Submit Application' to apply.

File   X
File   X
When autocomplete results are available use up and down arrows to review
+ Add Another Education

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at JUUL Labs are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.