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Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
We help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons and buddies to support learnings and provide opportunities to innovate. We have a range of experience levels on teams which allows for mentor/mentee opportunities. Leaders at Jobber work with empathy and support employees to build healthy work-life harmony. Bring your dedication and passion to this job to fulfill your goals.
The team:
The Customer Success Engineering team is a newly formed team focused on building and automating tools to empower our Customer Success teams, enabling them to work more efficiently and scale effectively. Our primary goal is to develop solutions and internal-facing systems that enable Customer Success but also benefit multiple departments across the organization (Engineering, Product, Security and Risk to name a few!)
The role:
As a Staff Software Engineer, you will lead the technical vision and evolution of our tools, by architecting scalable solutions and driving impactful projects. You’ll collaborate closely with various teams to ensure our tools meet broad organizational needs while mentoring engineers and setting the technical direction for the team. Your work will directly enhance the efficiency and effectiveness of Customer Success and other departments, making a significant impact on our teams and our ability to delight and support Jobber customers.
At Jobber we never stop growing and learning, and you shouldn’t either. Through continuous 1:1s, dedicated feedback and support from your manager and our Talent Development team, and your sense of curiosity, we hope you develop to another level with your skill set.
As a Staff Software Engineer, you will:
- Collaborate with the team to ideate, design, and deliver impactful features iteratively, enhancing our tools and customer experience.
- Partner with Product and Design to shape our roadmap, ensuring alignment with strategic goals.
- Lead and drive larger initiatives that have a broad impact across the group or department.
- Participate in code reviews, and testing, and ensure consistency in engineering practices.
- Facilitate group discussions to identify and implement the best solutions to our customers' challenges.
- Research, communicate, and advocate for best practices within your domain.
- Simplify and explain complex technical issues to both technical and non-technical audiences.
- Mentor and coach junior to senior engineers, helping them grow their skills and advance their careers.
To be successful, you should have:
- Strong software design and architecture skills;
- Proven experience as a full-stack software engineer with a track record of building scalable software;
- A proven ability to quickly learn and adapt to new tools and technologies;
- Excellent communication skills and a collaborative, team-oriented attitude;
- Ability to navigate ambiguity, prioritize effectively, and lead through uncertainty;
- Experience leading teams or projects as a technical leader;
- A passion for continuous learning and growth;
- Enthusiasm for delivering value early and often to customers;
- A curious mindset, with a knack for asking the right questions and exploring new ideas;
- Initiative and self-sufficiency in solving problems and driving projects forward;
- A strong focus on quality, with experience in writing automated tests;
It would be really great (but not a deal-breaker) if you had:
- Familiarity with our tech stack: React, React Native, TypeScript, GraphQL API, and Ruby on Rails;
- Experience with AWS, Docker, and SQL.
What you can expect from Jobber:
Having been named as a Top 10 Great Place to Work in Canada, we walk the talk. Here are just some of the great things you can expect from us:
- A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options.
- A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential.
- Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family.
- A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
- To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
