Inspire11 IT Support Specialist – Chicago

Inspire11 is a full-service consulting firm that helps clients reach their full potential by getting closer to their customers, their employees, and their communities. Utilizing innovative and strategic thought with technology to bring change and disruption to life.

Our team partners with technology leaders to help them strategize and execute their digital, analytics and technology initiatives. We focus on positively disrupting the marketplace and building customer loyalty in an ever-fickle consumer market. We are constantly keeping our eyes open for revenue generating opportunities in organizations using application development and data analytics.

To meet the demands of our high growth business, we are looking for an IT Support Specialist to support our growing offices. In this role, approximately 70% of your time will be spent on remote or in person technical support and system setup. The remaining 30% of your time you’ll focus on policy, procedure, and system updates needed due to rapid growth.


Job Description
We are seeking a forward-thinking, organized, and friendly IT Support Specialist to join us. It’s an exciting time for Inspire11 and our growing offices. Your role will be defined by critical thinking coupled with front-end support and will involve collaboration with all corners of the company.

As an IT Support Specialist, you will be willing to roll up your sleeves and pitch in to support our IT tools and provide excellent service to enhance the tech lives of Inspire11’s internal users.

You will constantly be coming up with creative ways to tackle problems, improve on existing processes, and build tools that improve workflows. Of course, you’ll do all of this while conveying a cheerful, positive, and calming influence on our dynamic workplace.

This is a full-time role that is based in our Chicago office that will support our other offices in Atlanta and Minneapolis.

What you do at Inspire11:

  • Be a vital part of the onboarding and offboarding for employee hardware and account access
  • Maintain accurate inventory and reporting of all hardware and software assets
  • Respond to and administer helpdesk ticket system user-end support by handling and closing tickets to resolution
  • Provide high levels of customer service being the face of IT for all Inspire11
  • Perform computer lifecycle upgrades
  • Troubleshoot hardware and software and deliver top-notch support to employees
  • Share responsibility for the operations and support for a variety of business applications
  • Help strengthen the team with collaboration, processes, and workflows
  • Administration of Active Directory and O365 for all user and end-user system objects
  • Configuring new applications for emerging business needs

Why you are a fit for Inspire11:

You are a resourceful, adaptable, and confident person who will help make our Chicago office a happy and productive place to work. To be successful in the role, you have:

  • Experience with both Windows and OS operating systems
  • Strong experience in remote troubleshooting Hardware and Software
  • Superb communication skills in person, via email/tickets, and Slack
  • Data management, organizational, and prioritization skills. You will be presented with numerous challenges and tasks simultaneously and be expected to track them all through to completion
  • The understanding of the importance of workflow efficiency and believe in continuous improvement for yourself and your team
  • A creative, curious, and eager to learn mentality
  • The eagerness to create documentation and share knowledge with others
  • Self-motivated with the ability to work independently and/or collaboratively with remote peers
  • Experience working with endpoint protection programs such as SentinelOne is a plus
  • 2-year technical degree or equivalent experience preferred
  • 2+ years of experience in a helpdesk role supporting local users, or relevant experience

At Inspire11, we believe our values make a difference: 

  • We value, support, and help each other grow
  • We are committed to active inclusion and diversity
  • We are transparent and believe the best idea wins
  • We succeed when our customers succeed
  • And we keep it fun!

We believe that everyone drives change, and everyone is an owner. Nothing excites us more than having the ability to collaborate with intelligent, highly motivated, and talented people on challenging problems as we work to change the face of the digital and analytics space. 


Inspire11 is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Apply for this Job

* Required
resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Inspire11’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.