Inspire11 IT Support Specialist – Chicago

Inspire11 is a full-service consulting firm that helps clients reach their full potential by getting closer to their customers, their employees, and their communities. Utilizing innovative and strategic thought with technology to bring change and disruption to life.

Our team partners with technology leaders to help them strategize and execute their digital, analytics and technology initiatives. We focus on positively disrupting the marketplace and building customer loyalty in an ever-fickle consumer market. We are constantly keeping our eyes open for revenue generating opportunities in organizations using application development and data analytics.

To meet the demands of our high growth business, we are looking for an IT Support Specialist to support our growing offices. In this role, approximately 70% of your time will be spent on remote or in person technical support and system setup. The remaining 30% of your time you’ll focus on policy, procedure, and system updates needed due to rapid growth.

 

Job Description
We are seeking a forward-thinking, organized, and friendly IT Support Specialist to join us. It’s an exciting time for Inspire11 and our growing offices. Your role will be defined by critical thinking coupled with front-end support and will involve collaboration with all corners of the company.

As an IT Support Specialist, you will be willing to roll up your sleeves and pitch in to support our IT tools and provide excellent service to enhance the tech lives of Inspire11’s internal users.

You will constantly be coming up with creative ways to tackle problems, improve on existing processes, and build tools that improve workflows. Of course, you’ll do all of this while conveying a cheerful, positive, and calming influence on our dynamic workplace.

This is a full-time role that is based in our Chicago office that will support our other offices in Atlanta and Minneapolis.

What you do at Inspire11:

  • Be a vital part of the onboarding and offboarding for employee hardware and account access
  • Maintain accurate inventory and reporting of all hardware and software assets
  • Respond to and administer helpdesk ticket system user-end support by handling and closing tickets to resolution
  • Provide high levels of customer service being the face of IT for all Inspire11
  • Perform computer lifecycle upgrades
  • Troubleshoot hardware and software and deliver top-notch support to employees
  • Share responsibility for the operations and support for a variety of business applications
  • Help strengthen the team with collaboration, processes, and workflows
  • Administration of Active Directory and O365 for all user and end-user system objects
  • Configuring new applications for emerging business needs

Why you are a fit for Inspire11:

You are a resourceful, adaptable, and confident person who will help make our Chicago office a happy and productive place to work. To be successful in the role, you have:

  • Experience with both Windows and OS operating systems
  • Strong experience in remote troubleshooting Hardware and Software
  • Superb communication skills in person, via email/tickets, and Slack
  • Data management, organizational, and prioritization skills. You will be presented with numerous challenges and tasks simultaneously and be expected to track them all through to completion
  • The understanding of the importance of workflow efficiency and believe in continuous improvement for yourself and your team
  • A creative, curious, and eager to learn mentality
  • The eagerness to create documentation and share knowledge with others
  • Self-motivated with the ability to work independently and/or collaboratively with remote peers
  • Experience working with endpoint protection programs such as SentinelOne is a plus
  • 2-year technical degree or equivalent experience preferred
  • 2+ years of experience in a helpdesk role supporting local users, or relevant experience

At Inspire11, we believe our values make a difference: 

  • We value, support, and help each other grow
  • We are committed to active inclusion and diversity
  • We are transparent and believe the best idea wins
  • We succeed when our customers succeed
  • And we keep it fun!

We believe that everyone drives change, and everyone is an owner. Nothing excites us more than having the ability to collaborate with intelligent, highly motivated, and talented people on challenging problems as we work to change the face of the digital and analytics space. 

EEOC 

Inspire11 is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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