As a Customer Success Specialist, you will provide both internal and external support, working directly with our ever-expanding international client base to field questions about how to best use the product. Through email, chat, and phone, you will also submit bugs to the engineering team, train new/existing clients, and be a champion for their feature requests. You’re going to have to roll up your sleeves and work pretty hard, but if you’re tenacious about solving problems, finding resolutions, and thrive on helping people, this job is for you!
Does this sound like you?
Bachelor’s Degree Required
1+ years of client-facing experience
Excellent verbal and written communication skills
Solid understanding of the digital marketing ecosystem
Healthy dose of initiative and the ability to remain flexible
Detail-oriented and able to effectively prioritize tasks
Must be a critical thinker and a resourceful problem-solver
Enthusiastic team player
Great conflict resolution skills
Excellent time management skills
Provide internal and external support through email, chat and telephone communication to resolve client queries/requests on every day.
Submit internal tickets to the engineering, BI, and finance teams to assist with client inquiries and escalate them accordingly.
Train clients on our platform, product features as well as troubleshoot technical and finance issues.
Get exposure to risk compliance investigation, training, client account management, and finance operations.
Medical, Dental and Vision insurance
Flexible work hours
Weekly catered lunches, a healthy snack bar, and phenomenal coffee to keep you fueled
Flexible spending accounts and 401(k)
An employee-led culture team that plans our happy hours, parties and other events to celebrate our many successes.
An established company with a cool, high velocity work ethos, where each person can make a difference!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.