Competitive long-term pay rates starting from $18/hr, those who join now will be eligible for $25/hr or more through September 12th*
*$25/hr rate is before applicable taxes and withholdings
ID.me is seeking Customer Support Representatives for our new Tampa, FL office to provide mission-critical identity verification support to our users. Our Customer Support organization is comprised of multiple units covering a breadth of technical, video, and email-related support.
We are looking for candidates who are passionate about customer service, take identity security seriously, and who want to join a thriving, fast growing startup where there are multiple opportunities for upward mobility.
Provide timely, accurate, and efficient service to our customers via email and/or video chat
Verify member identification and follow verification procedures
Work with other customers to troubleshoot verification issues and provide a working solution
Assist in documentation and playbook updates as necessary
Previous experience in customer service based role
Intermediate to advanced computer skills including proficiency and multi-tasking abilities with browsers, search engines, and operating systems
Excellent written, verbal, and interpersonal skills
Ability to execute multiple tasks simultaneously in a fast-paced, high-volume work environment
Passion for delivering excellent customer service experiences
Strong initiative, can-do attitude, and work ethic
Excellent time management skills and attention to detail
Flexibility to work nights, weekends, and holidays as needed
Willingness and ability to train in-person at our Tampa, FL office
Vision: To be the world's leading digital identity network empowering people to control their own information and to prove their credentials across all channels: online, call center, and in-person.
Mission: To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.
People: We have an audacious mission. We aim to fix the identity layer of the internet. Billions of people will live better lives with more trust and convenience thanks to ID.me. We are like Special Forces. We take on the most difficult challenges with amazing teammates.
ID.me Core Values: *Don't be a jerk. *Always compete. *Ask questions like a 5-year old. *Inspire people with your passion. *Make something better every day. *Treat each customer like your favorite family member. *Own your mistakes so you can learn from them. *Details are everything. *Communicate like a scientist. *Be truthful (even when it's hard). *Reflect ID.me's values in your actions. *Act like an owner.
ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.