About Hello Heart:

Hello Heart is the only digital therapeutics company to focus exclusively on heart disease, the leading cause of death for U.S. adults. Through a connected device and mobile app that uses AI, behavioral science, and personalized digital coaching to drive lifestyle changes, Hello Heart empowers people to embrace healthier behavior, which can reduce the risks of high blood pressure and heart disease. It also helps users catch blood pressure readings that are extremely high and encourages them to talk to their doctor to identify potential risk in time. Validated in peer-reviewed studies and trusted by leading Fortune 500 companies, Hello Heart is easy to use and works alongside an employer’s benefits ecosystem. Founded in 2013, Hello Heart is a member of the American Heart Association’s Innovators’ Network and is part of the CVS Health Point Solutions Management program. Hello Heart is backed by leading VCs including Stripes, Khosla Ventures, IVP, Blue Run and Resolute. Visit www.helloheart.com for more information. 

About the role:

Hello Heart has a strong mission to make our users healthy and deliver an exceptional customer experience.  We have a new opportunity for Strategic Account Executive with our Customer Success team.  This role will be a great fit for you if you…

*Strong preference for our Strategic Account Executive to be located in the Central or West region to support respective clients.

  • Are passionate about making a difference in member’s health
  • Acquired strong business acumen with ability to listen and ask questions to gain deep understanding of clients’ challenges with health benefits
  • Present creative solutions through storytelling and consultative conversations
  • Understand and can articulate ROI
  • Entrepreneurial spirit
  • Trusted advisor
  • Strives for and achieves operational excellence
  • Collaborate and influence in a “win as a team” environment
  • Open to feedback
  • Resourceful and solution oriented
  • Drive for results


  • Lead Hello Heart’s large accounts with end-to-end ownership of client lifecycle for Fortune 500 clients including member adoption, account retention and growth, and delivering the Hello Heart value.
  • Own all aspects of customer renewals
  • Develop relationships with customers that provide insight into their company goals and strategies. 
  • Well versed in issue management, including appropriate escalation and customer expectation management
  • Expand user base continuously and grow revenues through cross-selling and up-selling
  • Work collaboratively with Product Marketing to track, analyze and increase user engagement.
  • Contribute to product roadmap planning, providing an important customer and user voice, work with the product team on identifying the ideal user experience and champion new product offerings with your customers


  • 10-15+ years of experience in healthcare with 5-7+ of the the most recent years in strategic customer success and account management
  • Ability to develop strategic customer strategies to support customer growth and retention
  • Deep knowledge of healthcare industry and employer benefit ecosystems
  • Proven track record exceeding revenue goals and client satisfaction across book of business
  • Experience with contract renewal negotiations
  • Digital healthcare background serving Fortune 500 companies
  • Highly organized, able to multitask, and easily adapts and responds to change
  • Strong communication skills - knack for simplifying and conveying complex information in a confident and articulate manner while effectively communicating across various target audiences
  • Comfortable conducting product demonstrations, developing collateral and presentations virtually and in-person
  • Ability to quickly innovate and creatively solve problems in a highly collaborative environment
  • Demonstrated ability to work successfully on cross-functional teams
  • Proficiency using CRM, analytic and office automation tools with the ability to navigate and manipulate large data sets
  • Willingness to travel (20-30%) 
  • Manage customers 25k members and above
  • Experience managing customers in the $500k-$1m range of annual revenue

Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.  

Apply for this Job

* Required
resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Hello Heart’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.