About Hello Heart:

Hello Heart is the only digital therapeutics company to focus exclusively on heart disease, the leading cause of death for U.S. adults. Through a connected device and mobile app that uses AI, behavioral science, and personalized digital coaching to drive lifestyle changes, Hello Heart empowers people to embrace healthier behavior, which can reduce the risks of high blood pressure and heart disease. It also helps users catch blood pressure readings that are extremely high and encourages them to talk to their doctor to identify potential risk in time. Validated in peer-reviewed studies and trusted by leading Fortune 500 companies, Hello Heart is easy to use and works alongside an employer’s benefits ecosystem. Founded in 2013, Hello Heart is a member of the American Heart Association’s Innovators’ Network and is part of the CVS Health Point Solutions Management program. Hello Heart is backed by leading VCs including Stripes, Khosla Ventures, IVP, Blue Run and Resolute. Visit www.helloheart.com for more information.

About the role:

Hello Heart has a strong mission to make our users healthy and deliver an exceptional customer experience. We have a new opportunity for Strategic Account Executive with our Customer Success team. This role will be a great fit for you if you…

*Strong preference for our Strategic Account Executive to be located in the Central or West region to support respective clients.

Are passionate about making a difference in member’s health
Acquired strong business acumen with ability to listen and ask questions to gain deep understanding of clients’ challenges with health benefits
Present creative solutions through storytelling and consultative conversations
Understand and can articulate ROI
Entrepreneurial spirit
Trusted advisor
Strives for and achieves operational excellence
Collaborate and influence in a “win as a team” environment
Open to feedback
Resourceful and solution oriented
Drive for results

Responsibilities:

Lead Hello Heart’s large accounts with end-to-end ownership of client lifecycle for Fortune 500 clients including member adoption, account retention and growth, and delivering the Hello Heart value.
Own all aspects of customer renewals
Develop relationships with customers that provide insight into their company goals and strategies.
Well versed in issue management, including appropriate escalation and customer expectation management
Expand user base continuously and grow revenues through cross-selling and up-selling
Work collaboratively with Product Marketing to track, analyze and increase user engagement.
Contribute to product roadmap planning, providing an important customer and user voice, work with the product team on identifying the ideal user experience and champion new product offerings with your customers

Qualifications:

10-15+ years of experience in healthcare with 5-7+ of the the most recent years in strategic customer success and account management
Ability to develop strategic customer strategies to support customer growth and retention
Deep knowledge of healthcare industry and employer benefit ecosystems
Proven track record exceeding revenue goals and client satisfaction across book of business
Experience with contract renewal negotiations
Digital healthcare background serving Fortune 500 companies
Highly organized, able to multitask, and easily adapts and responds to change
Strong communication skills - knack for simplifying and conveying complex information in a confident and articulate manner while effectively communicating across various target audiences
Comfortable conducting product demonstrations, developing collateral and presentations virtually and in-person
Ability to quickly innovate and creatively solve problems in a highly collaborative environment
Demonstrated ability to work successfully on cross-functional teams
Proficiency using CRM, analytic and office automation tools with the ability to navigate and manipulate large data sets
Willingness to travel (20-30%)
Manage customers 25k members and above
Experience managing customers in the $500k-$1m range of annual revenue

Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.

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