Project Manager (Intapp)

Harbor is seeking a dynamic Project Manager to join our growing Intapp solutions team.  The Project Manager is responsible for the success of multiple concurrent projects, ensuring they are completed on time, within budget, and to the scope as defined in the Statement of Work. Serving as the primary point of contact for client engagements, this role ensures consistent client satisfaction by providing exemplary leadership and professional, responsive service throughout the duration of assigned projects. The project manager is an effective leader with solid negotiation, decision-making, and problem-solving skills. Must be comfortable in a dynamic, fast-paced environment. This role reports to the Senior Director of the PMO and can be worked remotely from anywhere in the U.K. 

Responsibilities: 

• Manages all facets of the entire project life cycle – from requirements and implementation through testing, deployment, and handover to support.  
• Resource Management – Leads a team of business users and technical professionals in a matrixed environment. Schedules assignments and tracks project tasks. Monitors progress and ensures team adheres to deadlines, identifying and removing blockers as required.   
• Project Communications – Excellent written and verbal communication skills. Timely and appropriate Comfortable with communicating across an organization, from senior business stakeholders to technical teams.  
• Relationship Management – Build and maintain strong relationships with stakeholders at all levels of the organization, including senior management and cross-functional teams, to ensure alignment and collaboration.  
• Leadership – Strong leader with the ability to influence decision makers and juggle various multiple competing priorities at any given time. Ability to manage upward. 
• Risk management - Identifies potential risks and obstacles that could impede project progress and develop strategies to mitigate them. Manages escalations in a timely and professional manner. 
• Financial Management - Responsible for keeping the project on budget. Provides customer billing, review of invoices and associated timecards, and addresses any client questions regarding invoicing. 
• Schedule Management - Develops comprehensive project plans, setting clear objectives for the team, and oversees the end-to-end execution of assigned projects by monitoring and updating work-in-progress, and measuring requirement milestones against actual work-to-date.  
• Requirements Management - Participates in requirements discussions and requirements gathering sessions. Ensures requirements are documented, approved, and compiled into client-facing and internal documents. 
• Organizational Skills - Monitors the creation and upkeep of project artifacts and documents, including business and technical documentation.  
• Intapp Solution – Obtains Intapp product certifications and stays up to date on the latest product releases.  
• Consistently maintains > 80% of time spent on client-billable projects. 

Note: The duties and responsibilities outlined in this description are not a comprehensive list and additional job-related tasks may be assigned from time to time. In addition, the scope of the job may change as necessitated by business demands. 

Education, Experience, and Other Requirements: 

• Four-year degree or equivalent combination of experience and education 
• Project Management Professional (PMP) certification, or regional equivalent 
• 7+ years of related experience with significant responsibilities related to software/IT project management. 
• 5+ years of experience in a customer-facing role 
• Proficient with version control, continuous integration, project planning, tracking, and estimation, budgeting, and release planning is preferred. 
• Proficient with collaboration and project tracking tools: (Smartsheet, JIRA, Confluence, Intapp Time), and MS Project.  
• 3+ years of experience with the firm’s services, and/or clients is ideal or prior experience in the legal software industry. 
• Competent in the following areas: problem solving, customer-focus, communication, collaboration, organizational support, quality focus, and punctuality. 
• Authorized to work in country of residence without restriction or sponsorship. 

Physical Requirements:  

Prolonged periods at a desk and working on a computer. Work occasionally requires a high level of mental effort and strain when performing a high volume of tasks and performing other essential duties. Work occasionally requires more than typically scheduled work hours to perform the essential duties of the position. 

Competencies Explained: 

• Problem Solving/Critical Thinking: Resolves problems in a timely manner; gathers and analyzes information skillfully; doesn’t stop at the first answer, investigates the issue thoroughly.  Gathers information from a variety of sources to reach a conclusion. Distinguishes between critical and irrelevant pieces of information. 
• Customer Focus: Acts with customers in mind; dedicated to meeting and exceeding internal and external customer expectations. Clearly shows customers that their perspectives are valued. Strives to consistently meet service standards. 
• Communication: Listens to the needs of each customer and clearly shares their needs with the appropriate group. Provides timely and engagement appropriate communications to keep internal and customer teams informed. Demonstrates a practical understanding of organizational functions, roles and communication requirements to enable effective customer engagement. Checks own understanding of others' communication (e.g. paraphrases, asks questions). Maintains continuous, open and consistent communication. 
• Collaboration: Balances team and individual responsibilities; provides and welcomes constructive feedback; contributes to the group with a positive attitude. Initiates collaboration with others and spontaneously assists others in the delivery of their work.  Shares all relevant information with others and seeks others' input. Expresses own opinion while remaining factual and respectful. 
• Organizational Support: Completes tasks accurately and on time; follows policy and procedure guidelines. Demonstrates understanding of the general environment in which the Organization operates. Understands and uses the Organization's structures, rules and networks. Knows and respects the Organization’s Code of Conduct and values. Is able to explain how own work relates to the work of the Organization. 
• Quality Focus: Demonstrates accuracy and thoroughness with tasks; applies feedback to improve performance. Defines ambitious, but realistic, personal goals. Works while meeting quality and performance standards. Promptly and efficiently completes work assignments. 
• Attendance and Punctuality: Is consistently at work and on time; ensures responsibilities are covered when absent.