Account Manager

The Account Manager is a critical role in working directly with our advertising agency partners to execute on campaigns to meet client targets.  The role supports our sales team to ensure that all aspects of campaigns are performing above client expectations while updating, educating and building relationships with advertising users. This role is specifically supporting the Netherlands and Belgium markets with occasional support for the UK and Germany when required. 

The Account Manager facilitates the management of all aspects of the campaign internally working closely with our design teams, the advertising operations and our sellers while providing GumGum clients with an industry leading end-to-end experience.

Note: This position offers the opportunity for remote work or 'work from home' as there isn't a nearby office. However, GumGum is excited to only consider applicants residing in the local area listed in the job description for business needs including some or all of the following: client interaction, team interaction, time zone, etc.

#li-hybrid

What You'll Achieve

• Campaign Management & Client Satisfaction
  • Implement and execute sold advertising campaigns across GumGum’s proprietary platform
  • Ensure successful campaigns by working with internal teams
  • Provide accurate campaign screengrabs in a timely manner
  • Utilise GumGum’s Insights Dashboard to provide detailed reporting and commentary weekly to agency teams on campaign performance, insights and recommendations
  • Provide detailed End of Campaign Reports in line with the campaigns objectives and KPIs, adhering to agency/client deadlines
  • Cultivate relationships with both agency contacts, along with client to directly manage the advertising campaign and optimize performance
• Support new business development
  • Utilise GumGum’s internal inventory management system to assist with building media proposals for prospective clients.
  • Closely collaborate with and support the sales team in building campaign proposals – including Excel spreadsheets, PPT, Word documents and emails, when required.
  • Brainstorm and support the sales team in managing and executing strategic sales opportunities
• Coordinate internal teams and execute on sold campaigns
  • Frequently work with the sales team to plan, manage, implement and execute sold advertising campaigns. 
  • Work in tandem with clients and internal teams to traffic assets/creative/tags for campaign set up.
  • Review campaign performance daily to ensure performance is trending to achieve KPIs. Meet with Ad Ops to suggest campaign optimizations
  • Present campaign performance and updates to client or sales team and communicate optimizations to achieve goals
  • Discover new opportunities for growth among existing campaigns, driving incremental revenue where possible
• Execute on internal processes
  • Review and approve IOs and billing reports to ensure correct and timely billing occurs
  • Provide feedback to the company on how to best service clients' needs

Skills You'll Bring

• BA/BS degree in Business (Advertising/Marketing) or similar experience
• 3-5 years of experience in the digital media field, preferably in online verticals - Account Management, Media Planning and/or Customer Service.
• Extreme attention to detail
• Excellent written and verbal communication skills
• Intermediate PowerPoint, Excel and Word skills
• Familiarity with Doubleclick, Comscore, Sizmek, MOAT, Integral Ad Science, Millward Brown, Salesforce, Nielsen, DoubleVerify and JIRA
• Proficient with online advertising terms, concepts, and revenue model
• Able to manage a variety of client needs while delivering on GumGum’s reputation for excellent customer service 
• Diplomatically manage various stakeholders both internally and externally while delivering on client expectations
• Ability to balance competing demands in a high pressure environment to deliver on deadlines
• Needs to be Dutch and French speaking
• Highly self-motivated team player
• Open to on-going feedback while maintaining a growth mindset
• Self organized and proactive

What We Offer

• Learn about our benefits & perks package at gumgum.com/benefits. If you'd like additional information, your recruiter can share more specifics during the hiring process!