Account Manager

The Account Manager is a critical role in working directly with our advertising agency partners to execute campaigns to meet client targets.  The role supports our sales team to ensure that all aspects of campaigns are performing above client expectations while updating, educating, and building relationships with advertising users. 

The Account Manager facilitates the management of all aspects of the campaign internally working closely with our design teams, the advertising operations, and our sellers while providing GumGum clients with an industry-leading end-to-end experience.

Note: GumGum fosters a flexible work environment, offering GumGummers the ability to work either in-office or remotely/from home. However, for occasional in-person collaboration, we kindly ask that this position be located within a 'commutable' distance to our office.

#li-remote

What You'll Achieve

• Campaign Management & Client Satisfaction
  • Implement and execute sold advertising campaigns across GumGum’s proprietary platform
  • Ensure successful campaigns by working with internal teams
  • Utilise GumGum’s Insights Dashboard to provide detailed reporting and commentary weekly to agency teams on campaign performance, insights and recommendations
  • Provide detailed End of Campaign Reports in line with the objectives and KPIs of the campaign, adhering to agency/client deadlines
  • Cultivate relationships with both agency contacts, along with the client to directly manage the advertising campaign and optimize performance
• Support new business development
  • Utilise GumGum’s internal inventory management system to assist with building media proposals for prospective clients.
  • Closely collaborate with and support the sales team in building campaign proposals – including Excel spreadsheets, PPT, Word documents and emails, when required.Brainstorm and support the sales team in managing and executing strategic sales opportunities
• Coordinate internal teams and execute sold campaigns
  • Frequently work with the sales team to plan, manage, implement, and execute sold advertising campaignsWork in tandem with clients and internal teams to traffic assets/creative/tags for campaign setup
  • Review campaign performance regularly to ensure performance is trending to achieve KPIs. Meet with Ad Ops to suggest campaign optimizations
  • Present campaign performance and updates to client or sales team and communicate optimizations to achieve goals
  • Discover new opportunities for growth among existing campaigns, driving incremental revenue where possible
• Execute internal processes
  • Review and approve IOs and billing reports to ensure correct and timely billing occurs
  • Provide feedback to the company on how to best service clients' needs

Skills You'll Bring

• BA/BS degree in Business (Advertising/Marketing) or similar experience
• 3-5 years of experience in the digital media field, preferably in online verticals - Account Management, Media Planning, and/or Customer Service.
• Extreme attention to detail
• Excellent written and verbal communication skills
• Intermediate PowerPoint, Excel, and Word skills
• Familiarity with Atlas, Doubleclick, Comscore, Sizmek, MOAT, Integral Ad Science, Millward Brown, Salesforce, Nielsen, DoubleVerify, and JIRA is a plus
• Proficient with online advertising terms, concepts, and revenue model
• Able to manage a variety of client needs while delivering on GumGum’s reputation for excellent customer service 
• Diplomatically manage various stakeholders both internally and externally while delivering on client expectations
• Ability to balance competing demands in a high-pressure environment to deliver on deadlines
• Proficiency in German: Native speaker or equivalent fluency
• Proficiency in English: Advanced level or equivalent fluency
• Highly self-motivated team player
• Open to ongoing feedback while maintaining a growth mindset
• Self-organized and proactive
• A solution-oriented mindset

What We Offer

• Learn about our benefits & perks package at gumgum.com/benefits. If you'd like additional information, your recruiter can share more specifics during the hiring process!