Greenlight Guru empowers some of the world’s most innovative medical device companies to bring superior, life-changing products to market faster. Our leading SaaS platform, used by over 1,000 global customers, streamlines the entire product lifecycle—from concept and commercialization to post-market surveillance.

Based in Indianapolis, IN, Greenlight Guru is a remote-first company committed to improving lives. With employees across North America and Europe, and consistently recognized as a Best Place to Work, our culture is centered around our core values. Since 2021, we've partnered with JMI Equity, a growth equity firm specializing in leading software companies, to further our mission of enhancing product quality and safety.

We are looking for a Customer Support Specialist to join our Customer Success team and help us fulfill that mission of improving the quality of life for all people. With a focus on supporting our EU customers. This position will report to the Senior Director, Product Operations and will have the following responsibilities:  

  • Learn and understand Greenlight Guru’s software products and the industry that utilizes them
  • Respond promptly to all inbound support tickets and emails
  • Provide email, chat, phone, and video support to customers
  • Escalate issues to appropriate stakeholders to resolve promptly
  • Build strong relationships with colleagues and clients
  • Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer-focused initiatives.
  • Participate in testing new features and releases.

You’ll be successful if you are:

  • A highly organized and tenacious record-keeper who logs and maintains customer notes and processes in relevant systems
  • A great team player who can work well within the team and collaborate cross-functionally, especially in a remote environment 
  • An excellent writer and speaker who can communicate efficiently and effectively with customers and colleagues over Zoom video conference, by phone, in email, and through ticketing systems
  • Able to gracefully juggle multiple customer needs and responsibilities
  • Tech-savvy and comfortable toggling between various SaaS tools 
  • Proficient user of Zoom, Google suite, Salesforce.com, Opsgenie, Slack, and/or Zendesk a plus

Studies show that people from marginalized groups are more likely to apply to jobs when they meet 100% of the requirements.  If you have experience with most of these qualifications we encourage you to apply.

At Greenlight Guru, we believe that the fundamental importance of Diversity, Equity, Inclusion, and Belonging (DEIB) is critical to our strength as a company We work to provide a safe and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. If you need assistance or accommodations to submit your application for this position, please email careers@greenlight.guru.

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