About Goldin Auctions:

Goldin Auctions is the leading trading cards, collectibles and memorabilia marketplace, serving millions of customers globally. The company achieved over $100M in sales in 2020 and is on track to 4x growth in 2021. This is a rare opportunity to join the team of a profitable business in an exciting market that is experiencing hyper growth. Goldin is now a part of Collectors Holdings, which includes PSA and PCGS, two of the largest and most respected cards and coin graders in the world. Our company is backed by the best investors in the world across media, technology and sports, including New York Mets owner Steve Cohen, D1 and Dan Sundheim, entrepreneur Nat Turner, The Chernin Group and many pro athletes, team owners, technology founders and more.

Job Title: Director of Customer Marketing

Position Summary: Reporting to the VP of Growth, the Director of CRM and Lifecycle Marketing will be responsible for maximizing engagement with Goldin’s user base - both buyers and sellers - through the cultivation of personalized and meaningful relationships. They will create the end-to-end lifecycle strategy and lead execution and optimization of product-triggered, event-triggered, and campaign-based messages throughout every step of the customer lifecycle, from activation to engagement, and retention to referrals. They will oversee the development of all CRM programs, channels (email, SMS, push notifications, retargeting, direct mail, etc.), and budget, including implementation and ongoing management of internal and 3rd party tools. They will develop future resource needs to match the growth of the business and recruit, develop and retain a world class team. They will work closely across departments, including Product, Technology, BD & Content, Analytics, Finance, Customer Support, and others.

Essential Responsibilities and Duties:

  • Develop and manage the overall CRM and loyalty strategy for Goldin’s user base of buyers and sellers
  • Foster an inquisitive and collaborative culture that encourages inclusion, innovation, and continuous improvement
  • Lead the selection and implementation process of Goldin’s future CRM tool in partnership with Product and Engineering
  • Develop and manage the holistic CRM budget including discounts and promotion
  • Develop and take full ownership of customer journeys for multi-channel retention, growth and re-activation lifecycle campaigns (email, SMS, push notifications, retargeting, direct mail, etc.)
  • Partner with the BD and Content team to maximize customer engagement with relevant content and ensure consistent messaging and  branding across all touch points
  • Partner with the Analytics team to enhance audience segmentation, CLTV, and campaign performance reporting & optimization
  • Define measurable KPIs and regularly review campaigns against strategic objectives
  • Keep up to date with new technologies and propose recommendations for further enhancements to the CRM activity
  • Recruit, manage and develop direct reports
  • Own and manage special projects as needed

Note: Scope of the job may change as necessitated by business demands

Qualifications:

  • 8+ years of experience in CRM and digital marketing in the consumer retail space; sports memorabilia, sports tech, marketplace and/or auction platform experience desired but not required
  • Experience with sophisticated multi-channel marketing solutions, with practical working knowledge of targeting, dynamic publishing, contact management, journey building, triggers, sequencing, and a/b testing
  • Analytical, data-driven approach with an extensive track record in database marketing, profiling and segmentation
  • Experience implementing and managing CRM automation platforms like Braze and Salesforce
  • Experience developing and deploying CRM and Loyalty Strategies
  • Experience managing teams
  • Excellent stakeholder management
  • Experience working with 3rd parties, e.g., design agencies and printers
  • Ability to interpret and act upon complex data to develop and share insights and make recommendations through both written and verbal reports/presentations

Perks and Benefits:

  • Competitive Salary and Comprehensive health coverage (medical, dental, vision)
  • Unlimited PTO
  • 401k
  • Whatever equipment you need to excel

Equal Employment Opportunity

Goldin Auctions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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