Founded in 1999, Geneva Trading is a premier global principal trading firm with strategically located offices in Chicago, Dublin, and London. Our relentless focus on trading excellence combined with technological innovation has equipped us with a best-in-class proprietary trading platform, enabling us to compete at the highest levels in the global markets. Rooted in a culture of integrity, collaboration, and an unwavering passion for progress, we foster an environment of personal and professional excellence. Our nimble organizational structure and entrepreneurial spirit attract top-tier talent with a passion for innovation, laying the foundation and driving our consistent success in the industry.
Geneva Trading is seeking a talented and experienced Trade Suport Engineer to join our firm. This position serves as the primary point of contact for resolving issues faced by our trading teams, bridging communication and problem-solving efforts between the trading teams and Core IT teams. To excel in this role, the candidate should leverage their experience in Financial Trading to address challenges efficiently and implement solutions that prevent recurrence. Additionally, the individual will act as the Subject Matter Expert for Geneva products offered to the trading teams by Geneva Trading.
Responsibilities:
- Act as the first line of investigation/resolution before escalating to the Service Owner. Troubleshoot desktop and server trading applications
- Subject Matter Expert for all Geneva Trading applications
- Work with Trader Groups to understand how they trade to aid in troubleshooting any trading issue that may arise.
- Onboard Traders and update trading credentials as required.
- Work with Traders to maximize their understanding and mastery of the Geneva Trading internal desktop trading application and any new software updates.
- Build and tune monitoring tools to prioritize desired alerts and prevent unwanted/unneeded alerts.
- Script solutions to automate basic tasks as needed
- Test and deploy new releases
- Work with traders to troubleshoot/resolve hardware issues.
- Document processes and procedures related to trading applications and exchanges.
Qualifications:
- 5+ years of experience in supporting electronic trading systems
5+ years working with Financial exchanges (CME, Eurex, ICE, etc.)
- 5+ Years working with Fix protocol
- Ability to make sound decisions in a fast-paced, high-pressure environment
- On-call availability to work outside of core business hours or on weekends or holidays
- Prior experience supporting critical, high-performance applications, process monitoring, and troubleshooting
- Trade/App support experience working for a proprietary Trading Firm
- Excellent Troubleshooting skills
- Good attention to detail when digging through log files to find application issues
- Strong Linux/Windows experience
- Ability to pick up and understand new processes/applications
- Financial industry experience and understanding of basic trading terminology
- Scripting (python/perl/bash, etc)
- Detailed knowledge of the Trade Life Cycle
- Database experience (MSSQL,mysql,etc)
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
