About Foursquare:

Foursquare is the leading independent location technology platform, powering business solutions and consumer products through a deep understanding of location. Foursquare’s business solutions include Pilgrim SDK, Places API, Analytics, Placed powered by Foursquare, and Pinpoint. Together, these products empower brands to analyze trends; measure foot traffic lift; optimize advertising campaigns; and drive deeper engagement via Foursquare’s industry-leading developer tools, which have been selected by 150,000 developers including AccuWeather, Apple, Samsung, Microsoft, Snapchat, Tinder, TripAdvisor, Twitter and Uber. Our toolkit also includes our consumer apps Foursquare City Guide and Swarm. Over the past 10 years, we’ve counted more than 13 billion verified signals from people around the world, helping us to keep our dynamic map and models fresh and up-to-date.

About our IT Team:

The IT team is a group of exceptional individuals responsible for successful Corporate Technology service delivery to Foursquare team members globally. This group manages the administrative, logistical and technical support for day-to-day corporate technology functions. They are responsible for planning and delivering integrated information services to enable internal Foursquare team members to access services and information they need, when and where they need it.

About the Role:

You will support team members by providing prompt response to members’ problems and requests while managing and maintaining the closing of tickets within ZenDesk. As a team member, you will function as the primary interface for the Corporate IT Team providing a positive experience for Foursquare team members through tailored IT solutions. Also, you will be responsible for team members’ computer and account management provisioning and de-provisioning as well as inventory management of equipment. You will handle the installation, configuration, and support of network resources including printers and other peripheral devices among many other tasks. You will work all aspects of problem resolution for team members; this includes but is not limited to driving the resolution from IT Support teams, cross-functional organizations, and external vendors. Using your expertise, you will identify opportunities for continuous process improvements and if needed, partner with other Foursquare technology teams to design, plan and implement a resolution.

Qualifications

  • Experience with Zendesk, GSuite, and MacOS
  • Experience independently evaluating and troubleshooting computer hardware and software, peripheral devices, mobile devices and network connectivity problems remotely or on site.
  • Familiarity with basic wireless technologies
  • Ability to manage multiple projects and meet multiple deadlines
  • Basic knowledge of mobile device management technologies
  • Experience troubleshooting AV equipment
  • Basic knowledge of VOIP, and enterprise cloud-based phone systems
  • Experience in the installation, configuration, and administration of LANs, wireless network along with other basic networking principles
  • Ability to use support tools to speed up problem-solving and improve own productivity
  • Experience with JAMF Pro, Bitium, G Suite, LDAP/JumpCloud and AWS a plus

Foursquare is proud to foster an inclusive environment that is free from discrimination. We strongly believe in order to build the best products, we need a diversity of perspectives and backgrounds. This leads to a more delightful experience for our users and team members. We value listening to every voice and we encourage everyone to come be a part of building a company and products we love.

Foursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by law.

Apply for this Job

* Required
  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Foursquare are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.