ABOUT FANDUEL GROUP

FanDuel Group is a world-class team of brands and products all built with one goal in mind — to give fans new and innovative ways to interact with their favorite games, sports, teams, and leagues. That’s no easy task, which is why we’re so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give.

FanDuel Group is based in New York, with offices in California, New Jersey, Florida, Oregon and Scotland. Our brands include:

  • FanDuel — A game-changing real-money fantasy sports app
  • FanDuel Sportsbook — America’s #1 sports betting app
  • TVG — The best-in-class horse racing TV/media network and betting platform
  • FanDuel Racing — A horse racing app built for the average sports fan
  • FanDuel Casino & Betfair Casino — Fan-favorite online casino apps
  • FOXBet — A world-class betting platform and affiliate of FanDuel Group 
  • PokerStars — The premier online poker product and affiliate of FanDuel Group 

THE POSITION 
Our roster has an opening with your name on it

We are looking for Customer Service Specialist (email and chat) to join our busy data-driven team based in Cherry Hill, New Jersey. The team is involved in variety of different tasks, ensuring the players’ experience is a positive one.

THE GAME PLAN
Everyone on our team has a part to play

  • You will be liaising directly with our players primarily via live chat and email to answer their questions and resolve their queries
  • You will be on top of your game, when having to inform players of any upcoming promotions, regulation changes and requirements
  • Always providing fast, accurate, thorough and friendly responses
  • You will stay fully up-to-date with all of the brand Guidelines, Policies and Procedures and will be up to the task of completing any other duties associated with assisting our players as requested by management
  • It is a busy team, so you’ll enjoy a fast-paced environment working to agreed targets, as we strive to grow our brands and develop our services
  • You will be willing to know the business in depth by being involved in projects and task groups
  • You’ll be willing to start your journey with us in a virtual capacity, until a time it’s safe and appropriate to return to an office

THE STATS
What we're looking for in our next teammate 

While previous experience in a Customer facing role is not a requirement, any relevant experience or interest in customer support, online gaming, or online payment processing would be considered as an advantage. Initially we will need you to obtain a New Jersey and Pennsylvania gaming license and we will assist you in this process. The ability to obtain future regulatory licenses will be an ongoing requirement for this role.

  • Ability to demonstrate excellent verbal and written communication skills 
  • Extremely Customer focused 
  • Availability to work flexible hours that include nights and weekends
  • Possessing the ability to multitask, think quickly on your feet, so that you can make solid decisions
  • Being Tech-savvy and efficient with different communication and office software tools
  • Highly- motivated with great attention to detail and able to evaluate customer demands.

THE CONTRACT
We treat our team right

Competitive compensation is just the beginning. As part of our team, you can expect:

  • 100% paid health, dental and vision insurance for you and a substantial employer contribution towards your qualified dependent coverage
  • Life insurance, and short term and long-term disability, at no cost
  • Generous 401(k) plan with a 100% employer match and no vesting or waiting period
  • Personal interest allowance to let you learn something new or pursue a hobby
  • $1,500 as congratulations if you have a baby whilst you work for us
  • Generous PTO package of 21 days
  • In-house training and development to develop your skills, progressing your career
  • Free fresh fruit, snacks and drinks in the office
  • Wellness initiatives; including yoga and chair massages
  • Social event

FanDuel Group is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment.  Our focus is on developing employees so that they reach their full potential.

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