At Evolve we’re a hardworking team serious about hospitality. Our teams work every day to make vacation rental easy for everyone — from our owners who trust Evolve to build their business to our guests who rest easy with every stay to our Evolvers who make this difference a reality. Our values anchor our daily decisions and interactions with our customers, communities, and each other. Join our inclusive culture in one of the most rapidly-growing segments in travel. Find your home at Evolve.

Why this role

One of Evolve’s core values is Own Your Impact and we are looking for a Senior Sales & Support Trainer to help drive the growth and performance of our sales and support organization. As our Senior Trainer, you’ll contribute to Evolve’s Learning and Enablement strategy by ensuring the sales and support organization is proficient in the sales and customer support, technology and conversation skills needed to be successful. You will deliver best-in-class comprehensive learning experiences aligned with business strategies to deliver an exceptional hospitality experience for our customers.  We are looking for a highly effective individual with a depth of sales and customer support experience who can help take our sales and customer support training experience to the next level. 

What you’ll do

  • Learn, build, and deliver best-in-class sales and customer support training content for our sales and support organization, enabling new Evolvers to be successful from day 1
  • Manage and track performance of sales and support training effectiveness
  • Partner with Sales and Support Leadership and the broader L&E team and recommend learning opportunities as needed based on training results and teammate speed to proficiency 
  • Partner with Instructional Design team and Quality Assurance on ongoing curriculum development projects
  • Leverage delivery methods and practices to ensure they are innovative and effective
  • Demonstrate engaging and effective classroom management skills for both small and large training groups with varying types of content
  • Design, deliver, and review assessments to identify skills and knowledge gaps across the organization to identify training needs
  • Facilitate relevant and engaging ongoing skill sessions to support continuous development
  • Conduct train the trainer sessions in support of Evolve’s peer to peer learning culture 
  • Analyze data, feedback and performance data to adjust and improve training approach to optimize speed to proficiency for teammates
  • Assess training needs in partnership with relevant people leaders to continually improving learning efficacy and learner engagement
  • Review and leverage feedback and performance data to enhance delivery of training
  • Provide mentorship and guidance to trainers, supporting their professional development and ensuring consistent training delivery standards
  • Evaluate and assess partner trainers and provide feedback on curriculum facilitation and adult learning theory principles

What makes you a great fit

  • 5+ years of experience in sales and customer support training and facilitation, specifically working with adult learners
  • 3+ years of experience in sales and customer support role
  • Proven success as a trainer or facilitator in a blended learning environment, with experience leveraging eLearning tools (e.g. LMS, content authoring software) 
  • Exceptional communication and facilitation skills
  • Ability to multi-task in a fast-paced and dynamic environment, demonstrating a sense of alignment, organization, and ownership 
  • Ability to build strong relationships and effectively influence others
  • Ability to prioritize and work independently with the ability to meet deadlines while maintaining the flexibility to pivot based on organizational changes and learner needs
  • Passion for hospitality and inherent motivation to help others
  • Salesforce experience is a plus
  • Believe in and embody Evolve’s core values

Compensation

For this role our salary range is $87,000 to $100,000, depending on relevant experience

Location 

 

All Evolve team members must live in one of our approved locations by their first day. We can hire from anywhere in the U.S. except D.C. and Hawaii. Some positions may also have restrictions based on compensation in the following states: California, Maryland, New York, Pennsylvania, Rhode Island, and Washington. If you live in Colorado, you can work remotely anywhere in the state, at our downtown Denver office, or a hybrid of both! If you're planning to move soon, please let us know, and we'll be happy to review your application again.

 

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How we reward Evolvers

Evolvers have access to highly competitive benefits and rewards that support their whole well-being so they can focus on bringing their best selves to work. 

Financial

  • Industry competitive pay, including equity in the company for all Evolvers
  • 401(k) with a 4% match that vests immediately

Family

  • 6 weeks of paid parental leave for birth and non-birth parents
  • Infertility coverage
  • Pet insurance to cover your furry children

Well-being

  • Comprehensive health plans that include a 100% employer-paid option for Evolver-only enrollment
  • 100% employer-paid dental and vision for Evolver-only enrollment
  • 8 free mental health visits

Unplug and Explore

  • Take some time away from work with generous PTO, RTO (for full-time, exempt employees) sick, holidays, and a personal holiday to celebrate what’s more important to YOU
  • Annual Evolve travel credit after 1 year
  • Discounts to stay at Evolve properties

Learn Every Day

  • World class onboarding programs
  • Learning and development opportunities

How we work together

With our core values as our guide, every Evolver helps shape the company we want to work for and the people we want to be. We’ve cultivated a culture of collaboration, care, and responsibility that we can all be proud of, and we’re excited to see what you’ll bring as your authentic self.

Still curious about who we are and what we do? Read more about our business and our culture at evolve.com.

EEO 

At Evolve, we are committed to diversity and inclusion. As an equal opportunity employer, all qualified candidates will be considered for employment without regard to race, color, creed, religion, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, national origin, ancestry, citizenship status, military service or veteran status, physical or mental disability, or any other legally protected characteristic. Evolve participates in e-Verify for all positions.

If you have a disability or special need that requires accommodation at any point in the hiring process, please let your recruiter know.

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