About eScribers
Established in 2005 by court reporting professionals, eScribers has grown to become the leader in reporting and transcription services for courts and government agencies across the US and UK & Ireland.
Our company is private equity backed and growing rapidly worldwide, leading the court reporting market in technology innovations and client services. With customers across the US, UK & Ireland, we currently hold offices in Phoenix, Virginia, Maryland, London, Dublin and Israel.
At eScribers we value professionalism, innovative thinking, and collaboration and this is what guides us in all aspects of our day-to-day operations.
Come be a part of our growth by joining our outstanding team of professionals!
About the role
The Information Technology Support Assistant will: As part of our Dublin IT Team, you will be responsible for maintaining and troubleshooting the company's information technology hardware & software, including desktops, laptops, and network systems; deploying, installing, and maintaining electronic court reporting equipment and setting-up audio related equipment; managing users in the directory service; and testing, deploying, and managing company software.
Responsibilities/Duties:
- Assist in maintaining computer systems by installing new hardware, modifying existing hardware including peripheral devices like printers, other equipment, and related network components.
- Providing support and troubleshooting for desktops, laptops, software, and court reporting equipment to end users.
- Assists in the deployment of new desktops and laptops to end users.
- Setting up multiple audio-visual equipment within a time constraint.
- Perform installation, setup and testing of audio-visual equipment such as AV systems in accordance with the specifications provided. Ensuring all audio-visual equipment is in proper working order prior to each court session.
- Ensures optimal network and computer function as well as minimal downtime by conducting periodic diagnostics and testing of computers, networks, and electronic court reporting hardware, including microphones and sound mixers.
- Perform routine maintenance and repairs on audio-visual equipment.
- Knowledge of the different audio and video file formats and the tools and software required to convert between these formats. This includes importing, exporting, archiving, and managing records.
- Occasional local travel may be required outside of your daily operations
- Collaborates with other members of the IT Department and management to review and analyze hardware and software requirements; recommends appropriate changes.
- May need to liaise with court clerk from time to time for court reporting audio-visual setup.
Required Skills:
- Excellent knowledge of Microsoft Windows operating systems and business applications.
- Strong technical knowledge of audio-visual equipment.
- Proficiency in setting up and operating audio-visual equipment for various settings, such as conferences, meetings, live hearings, and court hearings etc.
- Solid understanding of audio-visual connectivity, cabling, and signal flow.
- Experience setting up and troubleshooting computer USB audio mixers, microphones, and other court reporting-related audio equipment.
- Excellent organizational and time management skills to handle multiple tasks and prioritize effectively.
- Strong analytical and problem-solving skills with a customer-oriented mindset.
- Familiarity with different audio-visual software, control systems, and multimedia tools is a plus.
- Excellent verbal and written communication skills
- Native English speaker.
- Team player!
Education and Experience:
- High School Diploma or Equivalent.
- Former experience in computer maintenance and/or help desk support.
- Full Irish driving license ideal for occasional travel to the countryside and Belfast.
- Experience with ForTheRecord FTR Reporter - An Advantage.
Training will be provided on-site.
