We are Domosapiens- uniquely skilled, passionate data lovers anchored in a culture of connectivity. We are transforming the way business is managed by putting real-time data into the hands of every decision maker across organizations. Diversity is valued here because homogenized teams create echo chambers; and nobody benefits from that. The insight garnered from diverse backgrounds, perspectives and lived experiences results in pioneering innovations across the organization and better experiences for our customers. The more diverse our talent, the more impactful the Domosphere becomes. 

Position Summary  

As an Implementation Program Manager, you will help our customers implement Domo by managing various high-value implementation projects for them – from project ideation to execution and oversee all related project management activities. Your role will include all communication and expectation management duties for all phases of customer implementation projects including: project initiation; on-going management; risk and change management; as well as building and sharing expertise across the Client Services Organization. The role reports into one of the Consulting Directors within the CS organization.    

Key Responsibilities  

  • Manage multiple simultaneous customer-facing implementation projects; 
  • Ensure customer engagements are planned and timelines are estimated accurately;
  • Secure customer commitment to follow Domo’s delivery methodology;
  • Conduct project planning activities and manage the execution of projects to plan – start to close;
  • Establish strong relationships with project stakeholders, including internal and external clients;
  • Keep stakeholders informed of progress, issues, and risks, while actively managing expectations on all requirements and deliverables;
  • Support internal project sponsors and management in balancing the time, cost and scope trade-offs to realize the expected business value;
  • Manage the financial aspects of the project: budgeting and estimate to actual variance;
  • Ensure proper use of methodology, tools and procedures;
  • Proactively identify changes in scope and ensure appropriate actions are taken with internal and external stakeholders to reassess and amend the scope of work, budget and timeline;
  • Escalate project issues early, manage risk, establish contingencies and identify trigger events and responsibilities for initiating mitigating action;
  • Mentor, share best practices and lessons learned with teams - acting as a catalyst to motivate new learning, continuous improvement and the evolution of Domo’s delivery methodologies, systems and practices;
  • Assist in the creation of standard and repeatable processes, assets, and tools for supporting project management on customer projects. 

Job Qualifications  

  • At least 5 years Implementation Program Management experience leading customer projects in implementing enterprise software; 
  • Extensive Project Management experience and/or certifications (CAPM, PMP, Project+, etc.) strongly preferred; 
  • Experience working with high-performing teams in matrix organization and effectively partnering with business teams to deliver their goals and outcomes;
  • Experience leading projects with teams in excess of 20;
  • Excellent customer service skills;
  • Excellent organization, documentations and presentation skills;
  • Excellent written and verbal communication skills;
  • Must have existing knowledge in the data analytics, business intelligence space, with expertise in at least one of the following database technologies and familiarity with the others: relational, columnar and NoSQL (i.e. MySQL, Oracle, MSSQL, Vertica, mongo dB);
  • Working knowledge of systems including CRMs, Web Analytics, Social, Marketing Automation, and financials systems a plus;
  • Bachelor’s degree in business or other related field.  MBA a plus. 

 Domo is an equal opportunity employer.  

Apply for this Job

* Required

  
(File types: pdf, doc, docx, txt, rtf)
  
(File types: pdf, doc, docx, txt, rtf)


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Domo’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.