We are Domosapiens- uniquely skilled, passionate data lovers anchored in a culture of connectivity. We are transforming the way business is managed by putting real-time data into the hands of every decision maker across organizations. Diversity is valued here because homogenized teams create echo chambers; and nobody benefits from that. The insight garnered from diverse backgrounds, perspectives and lived experiences results in pioneering innovations across the organization and better experiences for our customers. The more diverse our talent, the more impactful the Domosphere becomes. 

Position Summary

At Domo, we leverage many teams to provide implementation services post-sale.  This enables us to rapidly grow and scale our business.  A Program Delivery Manager (PDM) is a keystone in ensuring top quality customer experiences by serving as the interface between clients, partners, and internal Domo teams (Sales, CS, Product, Support, etc.).  A PDM oversees implementation success and strives for continuity of delivery and communication to ensure customer satisfaction.  Domo needs PDM’s who have experience managing SaaS based partner relationships.   A successful candidate will have demonstrated sustained exceptional relationship management, innovation, creativity, insight, leadership, and good judgment.

Key Responsibilities

  • Own end to end implementation processes and resources while managing relationships with Domo customers;
  • Work with customers, end-users, technical architects, and application designers to define the data requirements and structure for Business Intelligence (BI) applications;
  • Oversee delivery of projects involving internal and partner resources;
  • Ensure project communication is timely, complete, and accurate;
  • Use data and automation to manage a portfolio of projects in strategic and efficient ways;
  • Develop relationships across Domo teams as a means of connecting partners to solutions that will enhance project delivery;
  • Develop process and standardization around delivery to drive consistent, predictable, and repeatable success across internal and external delivery teams;
  • Collaborate across teams to curate best practices and provide enablement to internal and external team.

Job Requirements

  • The successful candidate will have experience in relationship management experience in a software product or industry;
  • Experience managing cost, schedule and performance for all aspects of requirements definition and management activities for simple to moderately complex implementation projects;
  • Experience working with business users to gather requirements, writing functional and technical specifications and communicating technical requirements;
  • Experience in recognizing business problems and recommending/developing solutions;
  • Minimum Bachelor’s degree in Business or other relevant field;
  • Demonstrated excellence at handling complex escalation topics to both executive and technical personnel;
  • Must have a working knowledge of specialized BI tools and solution providers;
  • Ability to work independently and manage multiple task assignments;
  • Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint);
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.

Domo is an equal opportunity employer. 

 

Apply for this Job

* Required

  
  


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Domo’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.