ABOUT THE ROLE: 

We believe that technology has the power to revolutionize DIG and in turn, the food system. It will enable customers across the world to eat our food and it will transform stressful restaurant jobs into sustainable careers. As we look forward to the next phase of DIG's expansion, we’re searching for a Senior IT Manager who is eager to scale our systems for growth. This role will report into Engineering and be based in New York City.

In this role, you will focus primarily on managing (1) systems selection, design and deployment, (2) restaurant IT support structure and (3) restaurant IT networking and infrastructure. This role is right for you  if you are equal parts willing to troubleshoot live with a restaurant manager and step back to develop strategy and processes. 

YOU WILL: 

  • Work with product and engineering to rebuild our systems architecture
    • Provide input into the systems selection process from the IT perspective, e.g., POS replacement
    • Advise and contribute to  system design, including but not limited to users, permissions, and security
    • Lead piloting and deployment for in store software
  • Own IT budget; build annual budget and manage to it, find opportunities to reduce costs / overhead
  • Manage and build IT team, likely 1-2 direct reports to start; provide guidance on prioritization, technical skills and long term mentorship
  • Build processes to improve our IT support model both for restaurants and for internal support staff
    • Consider what IT support tasks should be outsourced vs in house; find partners, negotiate contracts, and manage
    • Iterate on current support processes, e.g., ticketing systems, support wikis
    • Create a help desk model that is sustainable and effective for the employees and organization, e.g., call schedule, triage systems
    • Build all of the above for scale
  • Support with restaurant build out process, advising on IT setup and working onsite as needed; develop scalable processes and packages for restaurant build outs
  • Manage IT metrics to inform organization on performance of systems and help desk; report out regularly 
  • Apply a hands on, lean approach and fill in gaps for the team as needed.

YOU HAVE: 

  • Experience as an IT manager ideally in a retail / physical store environment
  • A degree in Information technology, Computer Science or other technical field
  • Experience with Mac and Windows based Operating Systems
  • Hands on experience with network administration and network  installation
  • Proficient in computer hardware, cabling installation, IT security
  • Strong analytical abilities, critical thinking skills, and attention to detail
  • Ability to lead staff and projects and delegate responsibilities as appropriately
  • Excellent communication and collaborative skills - you must be able to work with stakeholders and also roll information up and present to executive team. 

WORK PERKS: Aside from your the standard job description fare (competitive salary, medical, dental, vision) we also offer:

  • Company laptop 
  • Bonus Potential 
  • Flexible vacation time
  • Phone reimbursement
  • Commuter benefits
  • Complimentary DIG lunch everyday

ABOUT US: 

At Dig Food Group, we’re building a better food system for everyone by sourcing, cooking and serving delicious food everyday. Nine years in, we’ve grown to more than 30 fast-casual Dig restaurants, opened our first full-service restaurant, 232 Bleecker, partnered with 130 farms including our own Dig Acres, and taught thousands of people how to cook (really cook) in our kitchens. 

To do this, we’ve built direct and real relationships with farmers. We don’t just name check them on our menus -- we’re true partners in their businesses. We focus on farmers who are independent, first-timers, women, immigrants, LGBTQ and people of color. These relationships allow us to get the best ingredients all year round and change our menu based on what is growing in the fields.

Each restaurant is run by a chef and all our food is cooked on site. There are no microwaves, can openers or freezers, just an entire culinary team at every location, cooking vegetables all day. This requires training a whole generation of chefs and cooks from the ground up, including many who have never worked in a restaurant before. Knife skills are life skills. 

We’re not here to disrupt anything or become a platform. We run our business on good food and great people. From sourcing to serving, our mission is to create a better food system for everyone. That means a world where farmers can make a living growing food, anyone can learn to cook, and we can all eat well, together.  

DIG believes in the power of a shared table to bring people together as we are committed to building a culturally inclusive team. Diverse candidates encouraged to apply

Apply for this Job

* Required

resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in DIG Support’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.