Your mission on the team:

  • Delight our customers with the best support service for solutions in systems integration, using the Digibee platform

 

Your responsibilities:

  • Providing support in the development and use by customers of the Digibee Platform.
  • Contribute to improve customer support by promptly responding to clients requests and dealing with complaints
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Ensure assertive customer assistance every day
  • Providing support for development on the Digibee Platform and documentation.
  • Managing multiple cases at one time.
  • Execution of the processes in order to maintain the customer support service at high quality levels.
 

Requirements:

  • Solid knowledge in programming logic;
  • Mastery of integration patterns;
  • Domain of database languages, web services, JSON, XML, REST, SOAP, APIs;
  • NoSQL databases (MongoDB)
  • Pro-activity and personal organization
  • Attention to detail and good problem-solving skills.
  • Good written and verbal communication.
  • Excellent interpersonal skills.(And being passionate about new technologies!)
 

Our Culture

We believe in a highly collaborative, relaxed environment with high exchange between teams and people, with freedom of creation and responsibility with the best delivery. We value and encourage the habit of learning and sharing knowledge and constant personal and professional development. We encourage the use of new technologies employed in the creation of disruptive ideas.

All our jobs are open to anyone, as we value, above all, respect and a highly ethical environment.

Did you identify yourself? Learn more about our company and our values at the link: https://digibee.com/about-us/

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